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‎11-16-2021 10:27 PM
After Rome upgrade ,when I'm trying to create an incident from case or move the change request state in change table using UI action 'create_incident' or 'request approval' UI Action Button. I'm getting an error message "Unable to find UI Action with name ' create_incident ' on table 'sn_customerservice_case"
I compared it with Paris version as well but couldn't find the difference.
Solved! Go to Solution.
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‎11-29-2021 02:08 PM
I just realize I found the known issue https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997603
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‎12-09-2021 10:02 PM
Hi Ram,
we received the KB article regarding this issue. Please check the link attached for info. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997603.
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‎12-09-2021 10:25 PM
I don't have the access to view the KB Article. Could you please tell me how to access it.
I have tried logging In using PDI credentials. It's not allowing.
