In ServiceNow CSM, do we have an out-of-box mechanism (or by using some plugin / little customization) to define organization hierarchy where a customer account can be linked an org from this hierarchy. The scenario I am trying to achieve is somethin...
In this article, I'll explain how to deactivate a UI Action inherited from a parent table for a specific child table in ServiceNow — without modifying high-risk system files that could affect future upgrades.ProblemSometimes, we have requirements to...
Hi Team,I am working on a use case where a technician needs to be scheduled to resolve customer issues at their site. From what I understand, this involves using Field Service Management (FSM) to:Create Work OrdersAssign Service AppointmentsDispatch ...
Hello Everyone, I’m Prakash Hinduja from Geneva, Switzerland (Swiss). I'm working on a ServiceNow CSM use case where I need to configure multiple SLAs on a single case. Has anyone implemented this before?
As a user of the PMC requests,I want eligible PMC production requests to auto-assign to the RTT teamSo that high-priority but low-complexity tasks can be completed faster without manual triage.Description / Problem Statement:The “Hosting – Productio...
Hello Friends, We are facing one issue when in CSM scope application for case Management. when a user reply to update a case, reply did not update into case into comments, when i check email logs email received by ServiceNow but there are continuous...
I noticed some of users able to access ui action. I noticed this get added for users with sn_customerservice_manager > workspace_admin > ui_action_admin ?https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/custome...
Hi All,I needed help in one of the requirement.I want to create a validation on the additional comments fields i.e. it should be more than 3 characters, I have created an onSubmit client and it works when I update/save the form.However this does not ...
Hello all! since people, who will access my survey are not stored in sys_user table, i have created a survey, which is public accessible via link. To send the survey to my customers, I trigger a Business Rule, which fires an event with notification....
Hi! In the Zurich release notes for Data management for CSM the following is stated: "Improve traceability with serial numbers on Install Base items and direct links to model categories for industry-specific configurations." Does anyone know if you...
In the conversation widget I only want to hide the agent name. I am not sure how to do it because both agent and the user who created the ticket is coming from {{::e.name}} which is coming from data.mergedEntries Please help me how can I remove agent...
Interactive and visually appealing content can significantly enhance the user experience on ServiceNow portals. One effective way to showcase multiple offerings or features is by using a custom slider widget. In this guide, we’ll walk through creatin...
Hello,I'm working on a Flow in ServiceNow and need help resolving an issue related to survey access for external users. Here's the setup:Flow Logic:- Trigger: When a record in Table A changes state from Resolved to Closed- Step 1: Create a record in ...
Hello Everyone, I have been facing an issue with a button "Export PDF".I have a ui action calling out the script include to perform this action.The same script include is being used by different ui actions as well.The buttons is working sometimes, so...
Hello, I would like to add a link in employee center header menu next to (my requests, approval ) see attached photo.could you please help me do that ? thank you
