How can we establish the relationship between sold products , install base item & configuration item
How can we establish the relationship between sold products , install base item & configuration item in CSM - Order Management.
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Forum Posts
Order decomposition in customer order cycle & relationship of product inventory with sold products
Need expert advice on - Order decomposition in customer order life cycle & relationship of product inventory with sold products , install base items & CIs. I am getting customer order & order line items data via third party integration . After that ...
Assistance Needed: "You are either not authorized or record is not valid" Error for Public Table Acc
Hi Community,I hope you're doing well.I’ve been working on exposing a custom table (Lead) to the public in my ServiceNow developer instance without requiring login credentials. Based on the recommended steps provided in the community and documentatio...
Unable to Login as Guest User in My ServiceNow Instance
Dear ServiceNow Community,I hope you're doing well.I'm currently working on enabling public access to a Service Portal page in my developer instance. As part of the setup, I created a guest user and assigned a username and password. However, when I t...
Unable to Access Public Portal Page Without Login – Requesting Guidance
Dear ServiceNow Community,I hope you're doing well.I'm currently working on enabling external access to a custom table (Lead) via a public portal page. I’ve created the record producer and exposed it on the public portal (/public_lead_submission.do)....
Resolved! Where does Workspace store activity stream?
Hi, I'm completing a the extension of a SAR obfuscation requirement into the CSM area of ServiceNow and one of the requirements is the clearing down of all work_notes and comments from audit, history, & journals. This appeared to be working well and ...
Based on short description can we assign a assignment group and assigned to value.?
Based on short description can we assign a assignment group and assigned to value.? please give me step by step process.?
Agent is not receiving the beep notification sound when the client responds back in the chat
Hi Everyone,Agent is not receiving the beep notification sound when the client responds back in the chat within ServiceNow ..how can we get beep sound when client responds..Thanks in advance
Integration between Servicenow and ecommerce chatbot.
Integration between ServiceNow and ecommerce chatbot. in our project we have developed a chatbot through rasa. in chat bot if we give any feedback it creates incident and it takes feedback as a short description.so based on short description it autom...
Update set movement in domain separated instance
Hi everyone,We’re facing a strange issue in our domain-separated ServiceNow instance and wondering if anyone else has experienced this.We made some changes to case and incident form fields in our Dev instance under a lower domain, then moved the upda...
Notification contextual sidebar after a follow not sent
Hello, I'm having issues with the provider Notifications. After a user followed a ticket, if an admin user make some changes on the ticket, the user see the notifications in the banner. If an another non-admin user make some changes, some notificatio...
Can't find what is causing sys_updated_on to change
Our application is a scoped CSM application. We have a situation where we produce delta export sets of case data based on sys_updated_on. After a case is closed, it appears in what should be for the last time in a nightly export. However, some da...
CSM case not created when email send by the user from the sys_user table and issued in Inbound email
Hi team, I am having the inbound email action which creates a Finance CSM case when email sent by the user who is in the user's table but Finance CSM case is not creating when user sent the email to the shared email box. After email sen...
Unable to Login Using External User Credentials – Need Help with Detailed Steps
Hi Community,I’m currently working on enabling external user access to a custom table (Lead table) in my ServiceNow developer instance.I have created an external user with the role snc_external and followed all the necessary ACL steps:Created UI Page...
Link that allows users to download the files directly instead of opening them in a new tab
We have a requirement in a Record Producer form that includes a Select Box field. Based on the user's selection, a Rich Text Label should dynamically display a corresponding template—one template for a specific option, and a different template for an...
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