Next Experience UI Button
Hello all, my team and I do not like or want the Next Experience UI.Does anyone know of a way to remove this banner from our home screens?
Forum Posts
Customer Service Management and Employee service center query
Hi Team, I have a requirement in ServiceNow where the customer is asking to bring the case numberExample : EBL0000068 have 2 Case in the related list.can someone please suggests is there any way that we can bring the related list case number in separ...
Validating Uploaded Excel & CSV Templates in ServiceNow with Flow Designer
Validating Uploaded Excel & CSV Templates in ServiceNow with Flow DesignerWhen end-users upload files in ServiceNow (through Catalog Items or forms), the files often need to match a specific template. Validating uploaded files before import prevents ...
Field Mapping in case selector for CSM/FSM configurable workspace
I have a requirement where I need to do field mapping from Interaction table to the selected case table when I click 'Create Case' action on interaction form in WorkspaceI enabled 'create case' action using steps : Enable the Create Case UI action fo...
Resolved! Configure tabs in the contextual side panel - inlineTabExclusion UX page property not available
I came across an article https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-service-management/task/config-csm-ws-side-panel-tabs.html which explains how to configure tabs in the contextual side panel. H...
Resolved! I want to display an alert when the size of an attachment exceeds 18MB.
When you create an email from the case form, you can compose it in a new tab.I want to implement a mechanism where, if you attach a file in that tab and its size exceeds 18MB, a popup appears.How can these be achieved?
Resolved! Urgent !!! CSM Query rule issue
CSM Query rule not working as expected. requirement 1: to show only those health cases for users that they opened , these users are basically membersrequirment 2: To show cases to Managers opened by their department. ibhad read acls before on the cas...
Configuring Guided Decisions for HR Workspace
Hi Team, I wanted to know the needed plugin for Guided decision tree for HR workspace. I have installed sn_ga_exp and wanted to know how its triggered and the functionality. Because for us, its showing recommendations related to CSM
Unable to add sn_customerservice_agent role to assignment group
Hi Guys,I currently adding a role sn_customerservice_agent to an assignment group but when I save it, it will not attach/add to the group. Is there documentation or information to fix the issue? Thank you in Advance
Relationship in CSM Module
Hi, In CSM/PSDS module, how are we handing parental relationship information ?Is there a more effective or standardized way to store parental information (such as father and mother names) for a household member given that these are simple string fiel...
Regarding Business Portal needed in CSM Lab instance
Hi everyone, I need some help from community for fixing business portal issue. I try to find in lab instance for solving my problem in lab work 2.3 Activate Business Portal of CSM essential first course. If you don't mind please let me know how to fi...
ServiceNow University India AI skills summit, Hyderabad
I registered for the AI skills summit which is happening in hyderabad this year, I'm a college student and I'm also the part of serviceNow x Deloitte hackathon, so I'm waiting for the results first and I'm thinking after that I'll decide whether I ha...
Article - In a Catalog Item : How to Fetch Main Form Variable in a (MRVS) in Service Portal
This article explains how to access and use variables from the main Catalog Item form inside a Multi-Row Variable Set (MRVS), specifically within the Service Portal environment. Use Case : In many ServiceNow catalog items, you might want to fetch a v...
how to create product catalog and product offerings and product category in sales order management
How to create a product catalog & product offerings & product category in sales and order management module.Kindly please share step by step process.Thank you
Workspace - personalization form for case details
Hello Is there a way to save the settings made in the personalize form of the case details so that when you logout/login again the view remains as per your chosen settings ? Tx
