Has anyone tried adding self_contributor as a child to snc_internal?

Ashby0003
Tera Guru

‎08-01-2023 07:01 AM

I tried adding self_contributor to be inherited with snc_internal in a subprod.

 

It looks like overnight it was removed.  I'm not seeing this documented anywhere and am curious if anyone else has seen it.

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Lelani Prevost
ServiceNow Employee
ServiceNow Employee

‎08-02-2023 03:23 PM

Hi Kilo, This topic in the CSM documentation has some explanation on the contributor and internal roles:
https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-ma.... 

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