The self-registration feature enables new customer contacts to submit registration requests through the customer portal.
A customer contact can submit a registration request using a valid registration code.
The request is then sent to the customer administrator of that account for approval.
The request is either accepted or rejected. If accepted, a new account is created, and the customer contact gets an email with a user ID and a temporary password.
When logging in to the portal for the first time, the customer contact needs to change the temporary password.
If rejected, the customer contact gets an email notification.
If a request is submitted with an incorrect registration code, a notification message appears "Invalid Registration Code” on the form.
Category
Requirement ID
Team Focus
Requirement Description
ServiceNow CSM Portal Access & Registration
REQ-CP-001
Customer
As a Standard and Premier customer, I should be able to self-register for logging into the customer service portal using a unique registration code.
ServiceNow CSM Portal Access & Registration
REQ-CP-002
Customer
As a Restricted customer, I should not be able to self-register and must contact my account manager for portal access.
ServiceNow CSM Portal Access & Registration
REQ-CP-003
Customer
Upon successful approval of a self-registration request, I want to receive an email with a user ID and temporary password.
ServiceNow CSM Portal Access & Registration
REQ-CP-004
Customer
On first login, I should be prompted to change my temporary password and set up multi-factor authentication.
Portal Functionality
REQ-CP-005
Customer
I want to access the Customer Service Portal to create & track cases and find self-help information for any enquiry.
Security & Access Control
REQ-CP-006
Customer
I want secure login credentials and role-based access control to ensure only authorised users can access account-related data.
UI/Branding
REQ-CP-011
Admin
The CSM Portal must be FBAU branded (Fujifilm logo, green ribbon), and homepage links must include Privacy Policy, Terms and Conditions, Disclaimer, Resource Library, Feedback, and Contact Us.
Feature Configuration
REQ-CP-007
Admin
As an administrator, I should be able to define visible features based on customer types (e.g., Payments & Invoices, Meter Readings, Service Requests, etc.).
Feature Requests
REQ-CP-008
Customer
As a Standard or Premier customer, I should be able to request additional features not enabled by default.
