Help to activate Customer Service Virtual Agent

[User530854]

Please help. I am unable to activate the Customer Service Virtual Agent Conversations in my developer Instance.

[Mark Roethof]

Hi there,

What is the issue exactly? Is the plugin not being installed? Something else?

Please describe your question a bit more clearly.

[User530854]

Thank you, Mark. I already installed!

[Ravi Chandra_K · Accepted solution]

Hello @User530854 

Greetings!

Install Glide Virtual Agent plugin(com.glide.cs.chatbot) before installing Customer service Virtual Agent conversation plug in.

If this is personal developer instance, you may not see that in list of plugins.

refer the below thread to install Glide Virtual agent plugin.

https://www.servicenow.com/community/instance-help-forum/not-able-to-activate-quot-itsm-virtual-agen...

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

[User530854]

Thank you, Revi. I followed the process. It is installed