Hide Business Services

[nikhithanik]

Hi All,

I want to hide few business services BE Bigdata APC, BE Bigdata PQE, Big Data, BE Bigdata BI&AI&Dashboard at Incident creation. How to achieve this using client scripts or ui policies.?

Thanks in advance
Nikhitha

[Viraj Hudlikar · Accepted solution]

Hello @nikhithanik 

If you observe carefully your reference qualifier has some mistake it should be as below:

//your code
javascript:'u_type='+current.u_business_service_type+'^u_active='+true+'sys_idNOT IN'+gs.getProperty("Business_services_to_exclude");

//correct code
javascript:'u_type='+current.u_business_service_type+'^u_active=true^sys_idNOT IN'+gs.getProperty("Business_services_to_exclude");

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[nikhithanik]

Hi Viraj,

Thank you so much for your clear and detailed explanation! It worked perfectly! and i truly appreciate your help

[Viraj Hudlikar]

Hello @nikhithanik

I am glad it helped you. Happy Learning!!

Thanks & Regards,
Viraj Hudlikar.

[nikhithanik]

Hi viraj,

I have tried with the reference qualifier still the changes are not reflecting in the incident. Please help me out to resolution the issue or can we try this with client scripts.?