How can I add dropdown option on csm portal?

[shun6]

Hi all,

I'm configuring csm portal and I want to add "Cancel" option within dropdown which update case record active=fasle. 

*Below image is from My list > open  case record.

How can I configure this option?

Thanks.

[Ankur Bawiskar · Accepted solution]

@shun6 

check these links and enhance for Case table in csm portal

Cancel request from Service Portal

How can I add a Cancel button on Service Portal ?

Allow Users to Cancel their INC or RITM/REQ in Service Portal

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