How can I allow guests to submit tickets via the CSM portal?

Robert_Cartwrig · ‎06-14-2017

I have created a public page and public Record Producer and made all variables in the RP public. It shows up and can be filled out, but when I click submit as a guest user, nothing happens.

Is there a system property or an ACL I need to address?

Any help would be appreciated.

Thanks,

Robert

Robert_Cartwrig · ‎09-20-2017

Thanks for "bumping" this Jack - I did - with help from SN.

I was provided with a widget written by Frank Schuster that required little alteration on my part to make it work. Visitors to the portal can now submit tickets as an unauthenticated User.

I'm attaching the widget to this post and marking my own answer Correct. LOL

Please note, tough this widget was writeen by an SN resource, please note that is not being provided by SN - so use at your own risk.

Thank you,

Robert

EDIT: I forgot to mention, if I recall correctly, before minor editing on my part, the widget created Contacts. As long as you're collecting an email address, you can do this or use this to populate another field to ensure notifications get sent. You'll probably need this last piece if you aren't allowing it to create Contacts as the submitter won't be able to sign in to view a ticket they submitted. Otherwise, after submission, all communication would take place by some method other than the portal.

View solution in original post

jackinsidend · ‎09-19-2017

Did you figure this out?

Robert_Cartwrig · ‎09-20-2017

Thanks for "bumping" this Jack - I did - with help from SN.

I was provided with a widget written by Frank Schuster that required little alteration on my part to make it work. Visitors to the portal can now submit tickets as an unauthenticated User.

I'm attaching the widget to this post and marking my own answer Correct. LOL

Please note, tough this widget was writeen by an SN resource, please note that is not being provided by SN - so use at your own risk.

Thank you,

Robert

EDIT: I forgot to mention, if I recall correctly, before minor editing on my part, the widget created Contacts. As long as you're collecting an email address, you can do this or use this to populate another field to ensure notifications get sent. You'll probably need this last piece if you aren't allowing it to create Contacts as the submitter won't be able to sign in to view a ticket they submitted. Otherwise, after submission, all communication would take place by some method other than the portal.

jackinsidend · ‎09-21-2017

Thank you,

did you create some tables to store the data, just wondering what tweaks you needed to perform.

Really appreciate you adding the code.

Jack

Robert_Cartwrig · ‎09-22-2017

Nope. Just the widget. A few minor adjustments to the widget to get it to display what I wanted - and stop it from creating a Contact (could also be tweaked to have it create a Consumer or User if desired).

Regards,

Robert

jackinsidend · ‎09-22-2017

Hmm, it is just sitting there and not submitting for me.

Need to dig a little futher and see what is going on.

Jack