How can I allow guests to submit tickets via the CSM portal?

Robert_Cartwrig · ‎06-14-2017

I have created a public page and public Record Producer and made all variables in the RP public. It shows up and can be filled out, but when I click submit as a guest user, nothing happens.

Is there a system property or an ACL I need to address?

Any help would be appreciated.

Thanks,

Robert

Robert_Cartwrig · ‎09-20-2017

Thanks for "bumping" this Jack - I did - with help from SN.

I was provided with a widget written by Frank Schuster that required little alteration on my part to make it work. Visitors to the portal can now submit tickets as an unauthenticated User.

I'm attaching the widget to this post and marking my own answer Correct. LOL

Please note, tough this widget was writeen by an SN resource, please note that is not being provided by SN - so use at your own risk.

Thank you,

Robert

EDIT: I forgot to mention, if I recall correctly, before minor editing on my part, the widget created Contacts. As long as you're collecting an email address, you can do this or use this to populate another field to ensure notifications get sent. You'll probably need this last piece if you aren't allowing it to create Contacts as the submitter won't be able to sign in to view a ticket they submitted. Otherwise, after submission, all communication would take place by some method other than the portal.

View solution in original post

JC S_ · ‎05-21-2019

Is it possible to do this for catalog items on sc_req_item table?

Robert_Cartwrig · ‎05-23-2019

It should be, though of course there are script changes that would need to be made. I stripped this widget down to use as a template in other instances and currently produce tickets with it in CSM, Incident, and Project. Some changes to Instance Roles may be needed. Be sure to set widget, instance, page, etc to use "Public" Role.

Regards,

Robert

GChanner · ‎01-08-2022

Hi Robert,

I have the same use case but ran into the same issue where you are prompted to login although I configured the item as 'Public'. I tried following your suggestion but I think I am missing something. Would you be open to for us to speak briefly sometime this coming week? I am in Florida and will make myself available anytime which works for you.

gchanner@mhs.net