There was a question on my CSM exam which was something like this - What does it mean if you do not see the selector after creating case task. Not sure if I remember it right but what I understand is that selector is populated based on the case types...
Hi, I have a use case where I am populating a field "code" based on another field "city". The city is referencing the location table. Each city has its own unique code except for 3 cities which have multiple codes but the location table only stores u...
In service portal How can I make the approval menu always enable whether the approval is requested or not
I'm learning CSM module. I need interview question and scenario on CSM ?
Hi All,1.Could you please share real time business use cases for customer service management module? 2. Sample of Interview questions & answer3. Limitation that is not achievable real time basisAny assistant will highly appreciable.
Hi All/ @Ravi Gaurav ,Facing issue HR case description is showing with html tag in /esc portal where source is email . However HR case description is rich description & from list view also its showing html tag , this is happening when source is email...
Hello, can soneone please help with adding remote tasks, I did add remote task definitions but when I add remote tasks from provider instance I don't see remote task definitions to select. Not sure what Iam doing wrong. Can someone please help.
Can I use the Teams chat mentions feature when sending notifications to Microsoft Teams when a case is created or updated in Flow Designer?How is it set up if it is available?
Hello, We updated to Xanadu and now we are seeing this new symbol next to the reports on the landing page, please see attachment. Can anyone explain what this means? Thanks
On Case record(CSM) there is a button 'Create Jira ticket' when you click that button, a dailog box comes up in native UI as well as workspace when you fill the information and click on submit. we have to show jira task created successfully in native...
Hello,I have a read-only group for cases, and this group has several roles, including sn_customerservice.sn_customer_menu_viewer and sn_customerservice.case_viewer (which is defined in an ACL: sn_customerservice.*).However, some fields appear empty i...
Hi All, We have a requirement that we need to send one post call to a 3rd party once a user opens a submitted record on the portal, and then we will get the response from their side, and based on that we will enable some fields for the requested user...
I am trying to default the Toggle option to enable in the ServiceNow mobile application, which result in default the Additional Comment (Customer Visible). And later the user can switch the toggle off if they required
Hi Team, Need to populate the service offering field value on the incident form, based on the caller location. I want filter the Service Offering choices based on the location on the incident form and for the look up to contain not only the name of t...
HelloThe "Desk" team will be using email alias ww.disdesk@gmail.com in ServiceNow. Which means anyone (not only customers) when sends an email to alias, will open a case in "Desk Queue" and when agent responds back to sender, they should be seeing sa...
