Guys , I am working on CSM OOB implementation and want to know registration/ onboarding process for Consumers and customers both.. For customers I see self registration option available in OOB CSM portal but for Consumers I don't see that option. Ple...
Hello Is there a way to import Favorites from U16 into List/My Lists in the configurable workspace (Yokohama)? Tx Renaud Larcier
Hello Everyone, As we know ServiceNow have introduce platform analytics and suggested to migrate all the dashboard into it. So currently my instance version is Washington and i tried to migrate two dashboards. They got migrated but in platform analyt...
Hello Experts, I need you're help on the SOW side, In below image you can see the tow part where the email is in left and right side we have a list of articles. So the problem is when the right side of list count is increased that time left side emai...
I have a client who would like to log actual or estimated travel distance for field service agents in similar way as travel time and work time can be stored on time card for a Work Order.Does anyone have a suggested solution for this requirement or h...
Hello All,I have a requirement when change is created from incident it should be shown under "change request" related list. Both the incident and change request will have the same parent, which is case. Any idea how to do this?
Hi Community,We recently raised a HI ticket with ServiceNow and noticed that their standard ticket widget for CSM cases includes several impressive features that we’d like to replicate in our own implementation. Specifically, we observed:A swimlane a...
I would like to update the default filter for My Cases on our CSM Portal but I cannot find the appropriate place to update this information. I have saved a new filter with the Opened By as a dynamic field but I cannot make this the default filter for...
Hi CSM users are currently able to close cases without populating the 'Assigned to' field, even though it is set as mandatory via a UI policy when resolving or closing a case. Despite this, users are still bypassing the requirement. How can I resolv...
Is there any way to know how the specific portal is installed in servicenow??For e.g in my instance there is one abc portal which got installed I want to know exactly after which plugins installation the portal got added to my instance?
Could someone kindly point me in the right direction, please?What i'm ideally looking for is to be able to open up and work through a Change Record in my PDI (or frankly any other accessible sandbox) to create training videos on "how to do xxxx". I h...
HiI want to enable the Cancel button in problem form when state is "new"Cancel button is visible when state is Access and RCA, Resolved Similar I want the button in new stateany suggestion help meThanks
After creating catalogs, in catalog under opportunity we are not getting ADD option for our catalog, instead getting customize option. How to tackle this . Please provide solutions.
Hi everyone, I'm working on a customization in the CSM portal and I'm running into a roadblock. Here's what I'm trying to do:On the "My Lists" section of the CSM portal, I want to allow certain contacts to see all cases created by other contacts who ...
