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Need notifications when replies are sent to a case.

Whenever a client replies to a case generated via Email to ticket, I need a notification sent out to the assignee of that case so we don't miss any sort of information, just like how SN notifies us whenever a new comment is added.I've been plugging a...

ServiceNow Certification and Its Trainings

Hi Community, I am new to the ServiceNow and wanted to learn the GRC part of ServiceNow.. Can you please help me with the Course details and Certification for the same. From where I should start to learn it. Thanks,Prachi Jain

Form stuck on submitting after copying record producer

Hi, I am working on an on-premise instance where I am currently making changes to a form in the portal. Previously, it was possible to create both an incident and a request from this form, but the customer wanted this split into two separate forms. T...

Leif-JonasT by Tera Contributor
  • 523 Views
  • 3 replies
  • 1 helpfuls

Agent Workspace make related list read only if not work in progress

Hi All,  We would like to make all fields read only on the agent workspace. I manage it with a ui policy, but it does not work for the related list.  What I did:   But on the related list, all fields are editable and not read only:   Can you help?  T...

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BuriB by Tera Expert
  • 275 Views
  • 1 replies
  • 0 helpfuls

Filter condition is not coming as expected in the related list

Hi Team, I have created one related list on the Change record , Name> CI Outcomesusing below Relationshipbut the filter condition is not coming    it should come like below,i tried searching the edit default filter , its not showing, How to achieve t...

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An approval reply has failed to be processed by our system.

Hi all, I've got an incident and the user is getting this error when trying to approve a requested item: 'The approval failed because the approval response email was not sent by the approver. ' I've checked the approval history and the email is sent ...

Amy Palaghia by Tera Contributor
  • 1489 Views
  • 6 replies
  • 1 helpfuls

Resolved! Now Support SLA's

I'm looking for an SLA document for ServiceNow's Service SLA's.

Dan189 by Tera Contributor
  • 1798 Views
  • 4 replies
  • 2 helpfuls

Resolved! ec_pro_dashboard vs ec_pro_home

Hi all In Employee Center PRO portal I can configure ec_pro_dashboard or ec_pro_home as Homepages. What is the difference?  I can see different widgets but I need to understand when to use one or the other Regards

giuseppem by Kilo Sage
  • 1004 Views
  • 4 replies
  • 2 helpfuls

Resolved! Variables not available on case forms

I have 2 similar RecordProducer via which we are creating CSM case.I want to write same BR on case table for both record producer but it is giving error.like one similar variable in both RP var costcenter = current.variables.cost_center (belong to fi...

Hafsa1 by Mega Sage
  • 727 Views
  • 7 replies
  • 0 helpfuls

Progress bar to show in configurable workspace for SLA columns

Hi all I am currently amending the Service Operations workspace and want to add progress bars that are default in the native view when it comes to 'business elapsed percentage' on reporting and dashboard. In workspace it only seems to show as decimal...

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Lee Coogan by Tera Contributor
  • 487 Views
  • 1 replies
  • 0 helpfuls