Link to do the course Certified Implementation specialist - Customer Service Management
I want link to do the course Certified Implementation specialist - Customer Service Management Thanks In Advance
Forum Posts
How to add options to attachment CSM workspace.
How to add options to attachment tab doocument options in CSM workspace.
Playbooks for portals - Page not found for playbook content item
#playbooks #playbookforportal I am trying to create a new content item for playbooks on portals. When I click on "try it", it just shows a page not found error. For context, I am trying to follow this exact tutorial. I have a record generator and usi...
Resolved! Process Import Set to Multiple Tables
Hi everyone, We get an Excel file from Dell that contains our computer assets and the contract they are associated with. We want to process that Excel file and do the following:Create a contract if one does not exist.On the Asset record, add the cont...
About sn_sc.CartJS()
Hello All,Regarding the method "var cart = new sn_sc.CartJS();", if it is used twice within a short period by the same user, the same cart is returned.Is there a way to ensure a different cart is created each time it is used?Thanks & Regards
How to configure the Inactivity notification for problem record
How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expected I also want to send the same notification to the associ...
Resolved! How to configure the Inactivity notification for problem record (xanadu version)
How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expected some of the fileds depricated in who will receive / add...
Resolved! how to get the count on number of times the catalog item is used
Hi Team, I'm trying to fetch the count of total number of times the catalog item is used by the end user. Please help me the get the count. It is really required to fetch the report. Appreciate your answers ! Advance thanks, Chandana
How to configure the calendar event fields displayed in Workforce workspace?
Hi there, How to modify the calendar event fields configured in Workforce workspace to show certain fields from the tasks instead of the OOTB short description?
Azure AD group addition via ServiceNow flow
Hi All, Pls help to add user to Microsoft Azure AD group via servicenow flow designer using spoke and how to add errors by creating manual task only in the case of failure.
Need to configure Workforce calendar card with additional field along with short description in CSM
In CSM Configurable workspace, in the left panel Workfoce icon, on the calendar cards we would required to add an existing filed along with the short description whenever we hover on the card.Can anyone help me with the steps or process to achieve ab...
Syntax Editor Macro
How to create a syntax editor macro to add a new function in script include?
How to change the login method from user name to e-mail address in the Business Portal
How can I change the login method in the Business Portal so that customers log in with their User Name (e.g. fist_name.last_name) in the Portal, but key in their email address?
Product Catalogs are not visible in CSM workspace
Catalogs are not showing in the Quote form (Quote Management). Below is the screenshot for referenceNote : Product offering catalogs are present in table but not visible on the CSM workspace.Can anyone suggest your inputs here. Advance thanks.
How to configure the Inactivity notification for problem record
How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expectedI also want to send the same notification to the associa...
