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knowledge

In the knowledge record the all the Recoed number is starting from "KB00" but some of the record starting from "KBB00" these all are opening in the global search But the knowledge record starting from "KB11" its not opening in the global search and s...

Group approval activity in workflow editor

Hello, I have a group approval that requires me to add more than 12 conditions, it was suggested that script the conditions due to limitations on the number of conditions we can add.  My conditions are based on a list of projects and groups.  I have ...

SarahBenkad by Tera Contributor
  • 454 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR Skills Auto-Assignment

Hello,I would like to learn more about how HR Skills work for auto-assignment cases. I understand that it operates with matching rules and that these rules are linked to a Script Include. Could anyone provide more details on how I can assign an HR ca...

edupaz by Tera Contributor
  • 1015 Views
  • 4 replies
  • 1 helpfuls

Single Sign On external user to CSM portal

Hi,We have the following use case: We are a service provider with customers using TOPdesk as a service management tool. They use the service portal provided by TOPdesk and log into TOPdesk. We want to establish a connection from the TOPdesk portal to...

RvdV by Tera Contributor
  • 674 Views
  • 2 replies
  • 0 helpfuls

learner

Hello everyone, I dont know which group to join, but Im new to servicenow and Im learning . Thank youJunore

Role for end users to see case type tickets

Guys , We have requirement to show case type tickets created by End users to see on portal. To show case type tickets created by them we tried with contributor editor role but still they are unable to see. Please guide which role we need to provide t...

CSM query

There was a question on my CSM exam which was something on these lines - What feature allows the agents to provide updates to customers? Not sure if I remember it right fully bu any pointer is appreciated?

Screen conditions for the UX Screen

Hello, In the screen conditions for the UX Screen, the visibility is following the condition if a table is chosen but not following the condition if any further conditions are added such as category type.Please help me out in achieving adding further...

SrinivasaBK by Tera Contributor
  • 557 Views
  • 1 replies
  • 0 helpfuls