I am not able to see the case task services
Hi Team, I am not able to see the case task services. please let me know where we need to configure the services that need to be show here. please find the screenshot below
Forum Posts
Build URL without SYS_ID
Hello, I'm trying to build a URL for another system that they can use to take them directly to the Account in Agent Workspace. The problem is how do I get the sys_id for the account record? They will have the Account number (name) that they will pass...
Asset Record Quantity Update
Hi AllWe are using assets with ServiceNow and need to achieve the following for an asset that has the quantity of x20I have 2 fields - 1 is Quantity and the other 1 is Stock Remaining,What I need to be able to do is on an asset calculate Quantity - A...
I am looking for ServiceNow Professional
We are looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either CSM, ITAM, FSM, ITOM module. Please send me an updated resume at chernan@flexemployeeservices.com
Data Broker Server Scripts - Get encoded query to prefill case type form
Hello everyone, I have a query regarding the "Data Broker Server Scripts - Get encoded query to prefill case type form", which is an out-of-the-box (OOB) script. Can we modify the existing script, or is it necessary to create a new one? Additionally,...
No search result for Recommended Actions
I have configured Recommended Actions properly but still it is showing No search results. Any idea what i am missing here or how can i fix it. Thank you
Add a description (multi-line) while attaching an attachment onto a case
We have got a requirement to add a detailed note or description for each attachment uploaded onto a case record always. We need this on CSM Workspace so agents can also view all attachments along with description on Workspace side. Any suggestions h...
Create a case from content item
We have a content item in the portal that is a link directly to a Google Form. However, I want a case to be created whenever this google form is submitted. Does anyone know if that's possible? I tried creating a workflow but didn't work. BrMarina
Advance reference qualifier is not working on Mobile UI browser
Hi,I'm using an advance reference qualifier - javascript:'u_portfolio=' + current.variables.u_event + '^u_match_selectable=true' . It is working fine on the Desktop, but it is not working as expected in the mobile UI browser. could you please c...
My dev instance is hibernating and not waking up? Kindly help?
My dev instance is hibernating and not waking up? Kindly help?
How to disable Virtual Agent disambiguation prompt for similar intents?
Hi everyone,I'm using ServiceNow Virtual Agent with NLU and I have a question regarding the disambiguation prompt.When I type the phrase "Show my issue log", the Virtual Agent responds with a message like:"I want to be sure I got this right. What ite...
Case routing through AWA is not working
Hello Team, I have created Queue and assignment rule to map assignment group and assigned to fields in a case form. But that is not working. please find the screenshots of my configuration and let me know for your suggestions
Urgent! Facing Problem in Virtual Agent file picker and roles
I created a virtual agent flow for a custom case table form base case table where I am asking for attachment from the user, I am applying VA script to add the attachment to custom case table For admin it is working as expected i.e it is attaching th...
CSM: interaction_related_record
Hello I found a strange behavior: If I create a "interaction" and based on this, creating a "case", based on "case" create a "incident", based on "incident" create a problem. Every relation is saved in "interaction_related_record" But if I st...
Data Sync from servicenow to an external system
Hi All,How to achieve data synchronization from ServiceNow to external system via snow mirror. Thanks