CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Map encrypted field value from Record producer

Guys - We have a encrypted field on case table and we need to map that field with Record producer variable.After mapping end user is getting error "ErrorInvalid attempt. Encrypted data could not be saved". Please helpThanks

VTB Built from Task table

Hey everyone, we are looking to switch from Smartsheet to ServiceNow Visual Task Boards. A lot of our people are building a board off the Task table so they can get all tickets at once. They want the lanes to correspond to the State, but there are ma...

Resolved! How can I bypass system messages on my CSM portal?

Hi!I developed a workflow with automatic approval for registration requests for people with an email domain compatible with their account's domains. It works well, but the role attribution messages ("Added role {0} for {1}") show on the CSM portal an...

lamarchel by Giga Expert
  • 649 Views
  • 4 replies
  • 1 helpfuls

Resolved! CSM/Households Module

Hi everyone, I've got this issue where Households module not showing on my application navigator PDI.I went through "csm_household.config" to check ACL settings, all seem correct, yet I can't have it.Anyone to

Resolved! Missing email script 'Notification: Article created'

Hello!One of our notifications is sending script errors. The notification is named "KM Subscription: Article created." When I checked the notification, it uses an email script named "Notification: Article created." However, this script does not exist...

Resolved! Consumer User notification for case created for them

We have a simple notification on a custom case table (caste type) to send to the consumer user when a new case record is inserted.  It works correctly when the case is created by an agent, but not when the consumer user themselves submits the case (v...

List Edit (Action Assignment) Button in Workspace

For Complaint case(Case type) records in the Workspace list layout Edit button we are trying the show the fields in the read-only format for closed cases. We tried creating a table level 'Write' ACL on Complaint case table by adding State in Closed c...

BhanuPrakash1_0-1737453039502.png BhanuPrakash1_1-1737453248949.png

Change the order of columns in workspace

Hi,Can anyone please tell me how to change the order of columns of Task sla  in workspace to all the users in the organization either by scripting or configuration, In the below picture the first column is stage and so on,when I am trying change by e...

shivakumar123_0-1709184154267.png

"i" icon should be a preview functionality in CSM workspace

for reference fields The "i" icon normally lets you preview a record, then give the option from the peek window to open the record. however, In config CSM workspace "ï" immediately opens the record.Here should also be a preview functionality first th...

Vinay49 by Tera Expert
  • 351 Views
  • 2 replies
  • 0 helpfuls