How can i remove the new button on case table in related list for task .

kalakaramad_20
Tera Contributor
 

kalakaramad_20_1-1701678263698.png

12 REPLIES 12

Peter Bodelier
Giga Sage

The best way is to make sure users who do not need to see the new button, do not have the rights to create a new record in that table.

 

If you don't have the rights, you won't see it. So, time to dive into some ACL magic 🙂


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

What conditions must be given for acl ?

kalakaramad_20_0-1701682368590.png

 

That depends on your requirements...

Only grant access under the conditions and for the persona's which/who need to be able to create them.

 

In your screenshot I see you're in the acl for case. You'll have to do this in the acl's for the tables in your related lists.


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

in the case table under the task there is a new button and i want that button only visible for admins rest all shall nt see the new button so now can you specify what shall i perform on the acl.

Kavita_Bhojane
Tera Guru

@kalakaramad_20 ,

 

You can refer below link:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830000

 

Please mark my answer helpful and accept as a solution if it helped 👍✔️

Thanks,
Kavita Bhojane