For anyone else wanting an answer this, here's the steps to enable shopping cart on the CSM portal.
1. Edit the ‘CSM SC Catalog Item’ widget.
Change the Server Script from
properties.show_add_cart_button = "false";to
properties.show_add_cart_button = "true";
2. Ensure page 'sc_cart' is using the V2 version of the SC Shopping Cart widget, not the deprecated one.
3. CSM Header Menu - Set the additional Options 'enable_cart' to true.
4. Create ACLs for sc_cart and sc_cart_item for the role snc_external (copy the snc_internal ACLs).
5. Add roles to widget and Portal page.
Widget: SC Shopping Cart - Add snc_external and snc_internal roles.
Page: sc_cart - Add snc_external and snc_internal roles.
6. Update the re-directing to the CSM Ticket page instead of sc_request page.
This is hard-coded in the Shopping Cart widget. You can either clone the Shopping Cart widget and modify or go down the route I did which is make a new widget that checks if the Request is a child of a case, and if so it redirects to the Case record on the CSM Ticket page.
Add this new widget onto the Request page.
Widget:
Happy CSM Shopping!
