How can we Closed the Work order task

[Sumedh Gajbhiye]

I have created a Work Order Record and After moving it to Await Qualification state a Work Order Task is created.

I have move the Work Order Task to Work in progress and now not able to Closed it as I am getting error as "Provide a summary of the work performed in Work notes"

[Community Alums]

Hi @Sumedh Gajbhiye ,

This is where the check is determined if any work notes have been added before proceeding to the next state (closed complete).

Check the work notes and if not filled please fill the work notes before you can close the Task.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Hi @Sumedh Gajbhiye ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Kalyani Jangam1]

Hi,

Try below things and let us know your result

1. Copy Error message
2. Go to the sys_metadata table
3. Copied the message in free text
4. After that it will show all BR,Script include that consists this message
5. Now you can Group by class
6. Check Business rule. You will find which BR or Client script will show an error.

[Ahmed Drar]

work notes are mandatory when moving the state to closed complete for the work order.

adding work notes to your work order task should fix the issue

Thanks,

Ahmed

Please mark my answer as ✅ Correct / Helpful based on the Impact