Hello All, Had a requirement as below, Once user click's on Retire button on knowledge article it will should pop up window with comment box, once user enter's the comments the data should save on custom filed on knowledge article table and article s...
Hi Team Could you pls help me to Copy the attachment in Incident from One instance to another Using Rest. As I am very much new in Integration, I have gone through the few links from which I wrote the BR In Incident Table. But not sure about the Rest...
Hello, I would like to implement the ability for those users on the Watch List of a Case to be able to access the Case on the CSM portal, and add comments, similar to how the contact of the case can do it. Is my only option to go the route of this H...
Hi, My team is managing two different ServiceNow instances (A and B), and therefore we have two different account to connect to Hi Portal (One account to Hi portal (email address.com) giving access to instance A and another account (email address.be)...
Hi Team, I know that there's not an option for setting a Menu Item to open in a new tab. I tried to update _blank and _spd in the URL target field in menu item form but it is not working and on click it is opening in the same tab. Any input is highl...
Dear All, How to get How to get Manager of Manager's Manager of User as default value? Please help me. Thank you in advance
Hi All, I have been working on the inbound actions in CSM and encountered one issue. Let's say there are multiple contact records with the same email id abc@xyz.com, the user only has snc_external role in all the records. When the user sends the emai...
Has anyone else received this error message about size of headers being too long?The User is able to access ServiceNow on Internet Explorer, but not on Chrome and/or the desktop application.
The Manage contacts from the customer portal documentation states that a contact with the sn_customerservice.customer_admin role may create contacts from the 'customer_contacts' portal page. However, a 'new' button does not appear to exist. I spun u...
I want the Short descritpion to follow email shown here. You have been mentioned by Root Mathew Xagoraris in CS0026575 "Short Description" this is my current code, any thoughts? The code below is in Notification Scripts. Note I added current...
Dear All, Could anyone can explain me that what is the difference between Customer Service Management v/s Service Portal v/s domain separation, I know about Service Portal and domain separation, also i have implemented both, but what is the purpose o...
Sometimes we resolve a ticket and the same exact issue with the same client happens again. Is there a way to duplicated the Closed incident instead of having to manually move all the information from on ticket to a new one?
My company has a managed services division and I would like to create a product model type for managed services. None of the existing types really fit as we offer products that are saas, on-premise installation and hosted services. These would be t...
Currently the export to PDF feature where all embedded images are missing. Could someone guide me in how to get the images to export out correctly to PDF format? I found a blog in getting a single KB article to include images. But I need to do a bu...
We are finding that certain Cases do not appear for our customer service agents/managers and we cannot figure out why - because we have intentionally restricted nothing. By and large we are running OOB for CSM. As posted elsewhere on this forum, we...
