Resolved! i am getting an error getElementsByClassName(). how can i resolve it?
i am getting an error getElementsByClassName(). how can i resolve it? for getting the attachments length i have used this method
Forum Posts
Resolved! Survey Due Date
dear Expert, I'm creating a survey that I want exceute it once(sheduled periode).the duration of the survey is 14 days. the problem is that users can take the survey even the due date is exided. how can I solve this.
How do you set up a Portal Widget to download a PDF on Click
I want to put a widget up on our portal so house our Customer Service Guide. So I want to put up an icon so that when the user clicks on it they will automatically get a PDF downloaded. I created an Icon Link referring back to a KA with the attachme...
Resolved! CSM portal search giving 404 error
Hi all, For some reason, external customer when hit search on the search bar on front page they receive below 404 error: They are able to logon fine to the portal, but only when they hit search on the front page, - Checked knowledge base > (custom kn...
How to associate Request to Case?
According to the documentation: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/reference/csm-integration-sm-request.html it's possible to associate Requests to Cases. I have achieved th...
How can I find a persons group assignment?
Needed to reassign a INC to someone I do not know, to do so I need the group they are part of to find them.
On-call Scheduling notification-
Hi All, I have a requirement for on-call schedule for roster. I want to send an email notification to a person working in a particular shift. If a group A is working in Shift A- 6am - 2pm then if a incident is raised in shift A should be assigned to ...
Enabling Copy Permalink for Service Portal Knowledge Articles
In the developer instance for Orlando, knowledge articles show Copy Permalink. My organization's Orlando instance does not show this, is this a plugin that needs to be turned on? I've tried searching around for documentation but not able to find anyt...
Resolved! Hide a Catalog item Variable based on Logged in User's Company => Country
Hello All, I have a requirement where on a Catalog item for table 'sn_customerservice_case', there is a variable "u_regression" which needs to be hidden if the logged in user/contact's company has a country "France". (User > Company > Country). I tri...
Resolved! Close task sc_task by email inbound
Am trying to change the status of A task ticket for example ( TASK12345) from open to close completed using inbound email action. it will be one number or more that one on the email body, how the system will trigger that and do the action that we loo...
Resolved! What API should I use to change the password?
Hi All,I am doing a project in college and I have developed a web-app,in which I have to add a module, to reset the password of the user in my web-app as well as in servicenow at a time.How shall I implement this? Kindly suggest me some some Service-...
Difference between watch list and worknotes list
Hi everyone, What is the difference between watch list and worknotes list?
Resolved! How can I remove the "Live Chat" button from Service Portal header
Dear community My organization has implemented the Connect Support plugin temporarily and now after we have deactivated the plugin, the "live chat" button is still visible in the header of the Service Portal website. I would like to remove this butt...
How do I copy/clone a knowledge base?
Hello, We are trying to either of these things" 1- Clone our knowledge portal within ServiceNow which contains several knowledge bases. 2- Copy or clone an individual knowledge base to save it with a different name. We read all that we could find in ...
Scripted Rest Api response time
Hi Team, Is there any possibility to test response time for scripted Rest API in service now logs?
