How can we Closed the Work order task

Sumedh Gajbhiye
Tera Contributor

I have created a Work Order Record and After moving it to Await Qualification state a Work Order Task is created.

I have move the Work Order Task to Work in progress and now not able to Closed it as I am getting error as "Provide a summary of the work performed in Work notes"

 

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Is there a script available to cancel multiple work orders so the work notes can be added from script?  We have aged work orders that should have been cancelled but we need to go back cancel.

 

Community Alums
Not applicable

Same issue with me any solution that error message .

work notes added.

takeshishim
ServiceNow Employee
ServiceNow Employee

Hi all.
You can close work order task by entering a note in the Work Notes, but please do not press the Post button after entering the Work Notes, as you will encounter the same error if you press the Post button...😂

https://www.servicenow.com/community/csm-forum/how-to-close-a-work-order-task/m-p/380583