How do I configure the ‘My List’ reorder button in CSM configurable workspace?

[ThunderDev]

How do I configure the ‘My List’ reorder button in the list page CSM configurable workspace? I go to reorder the my list by clicking the ‘reorder’ button then drag and drop my list to my desired order and click the ‘save’ button. Then he order saves until I refresh the page or go out and back into the list page it will revert back to the default order. Any help?

We are currently using Agent workspace and users can reorder the ‘My List’ list inside agent workspace but when they try in configurable workspace and refresh the page, the list reverts back to the original order.

 

[Hemanth M1]

Hi @ThunderDev ,

This has been answered here : https://www.servicenow.com/community/developer-forum/how-do-i-configure-the-my-list-reorder-button-... 

[ThunderDev]

The issue comes after clicking the done button. Once the done button is clicked, it does re order the My List until they refresh the page. Once the page is refresh the page the list order will revert back to the default.

I have noticed that I as an admin do not have this issue when re ordering the list but the basic user does so I am not sure if this is a role issue.