How do I update the Work notes field label in CSM workspace?

emcmanis
Tera Contributor

‎12-14-2023 12:36 PM

I'm interested in updating the label of the "Work notes (Private)" box in the Compose panel of the configurable workspace activity stream to "Work notes (Internal Listeners)", because some users are confused about who the audience is. I tried following the directions in this post: https://www.servicenow.com/community/itsm-forum/can-you-change-the-display-name-from-quot-work-notes... but nothing has worked and I've hit a few snags.

First off: I noticed in my Vancouver PDI, no message was provided with the key "{0} (Private)", so I made one (I've tried multiple scopes for this message):

emcmanis_0-1702585598720.png

After adding this Message, the change does not show up in the configurable workspace, but DOES show up in the platform when using the "Workspace" view. Looking for the script, I see two copies -- one in the "CSM and FSM Configurable Workspace Integrations" scope and one in "Global" scope:

emcmanis_1-1702585994704.png

The two scripts look the same, although I note that I am unable to edit and save the CSM and FSM configurable workspace script -- it complains about the View name.

What am I missing? Is there some way to get the label in my workspace to update?

Labels:
0 Helpfuls
  • 721 Views
1 REPLY 1

emcmanis
Tera Contributor

‎01-12-2024 06:43 AM

After further extensive experimentation, it appears that client scripts just plain don't apply to the Compose area. Instead, I added a new row to sys_ui_message with key 'Work notes (Private)' and message 'Work notes (Internal)'. After doing that, the label was updated on the Compose area.

 

Why don't client scripts apply? Is there some way to make them apply? I'd rather do this for some tables and not others.

0 Helpfuls