How do you add an attachment in the Additional comments field? Is this an option? What other ways can you reply with an attachment besides using the email response option?

[Elaine Bucci]

We want to send attachments using the Additional Comments field

[Musab Rasheed · Accepted solution]

Hi @Elaine Bucci ,

Please go through below links. Mark my answer as correct in case that helps.

https://community.servicenow.com/community?id=community_question&sys_id=2b6a9770db0623c05d782183ca96190f

https://community.servicenow.com/community?id=community_question&sys_id=6d2d43a9db9cdbc01dcaf3231f961988

[Elaine Bucci]

Thank you --super helpful!!!