Hy all, I am struggling in UI builder and in UX Screen Condition to make the attachment SNC Screen not to be visible for incidents where assignment group has the "external" type (created by me). I have tried in condition builder but here I did not fi...
Hi all, The requirement is to deactivate the Playbook available OOTB for Complaints and need to show the Complaints form as same as the Case form which is shown in CSM/FSM Workspace. The agent should be able to fill the fields available for Complaint...
A Partner Account in ServiceNow Customer Service Management (CSM) represents a business entity that collaborates with your organization to provide customer support, services, or sales. These partners can be resellers, distributors, service providers,...
Hello Everyone,can you please let me know from where i can configure the filters of Faceted Search which is in green box widget on search page.and also, i am noticing one strange behavior as you can see in below image i have lot of options in filters...
Hi team, We have a requirement to remove the pagination for the records that we show on portal for a table.For example, we are showing incidents table on portal using Data table from URL widget. We want to remove the pagination that would be shown fo...
The requirement is to show certain section in a form post save of record ServiceNow. Not sure how this can be done, I tried via onLoad Client script but seems this is the wrong approach. Any help would be greateful. Thanks,Sreesh
Does anyone know about the following limits for the CSM Transaction model?# of Portal visit# of Virtual agent conversation# of Now Assists BTW, we have proposed the CSM Professional & CSM Professional Plus as transaction model (25,000 Transactions) t...
Hello Community,I would like to add the functionality of attaching private files in the workspace, similar to how it is done in Classic. Could you please suggest a solution for implementing this?Want something like this
Hello all, I am using ServiceNow Ui Builder to create a custom workspace. Currently, I am using incident data. I would like to show each incident item which is assigned to you with individual rectangle box. For example, if Andrew is assigned 41 incid...
How can I set auditing on all cases to see when a fulfiller reads a case or reads an attachment?
Guys - We have a encrypted field on case table and we need to map that field with Record producer variable.After mapping end user is getting error "ErrorInvalid attempt. Encrypted data could not be saved". Please helpThanks
Hi community, How to inactive reports that are not run in the last 6 months ? and after inactivating, we want to delete the reports after one month of inactivation. Thanks
Hi, we want to display different symbols for the WOTs based on their category. Is it possible to show different icons on the map based on the WOT type?"
Hey everyone, we are looking to switch from Smartsheet to ServiceNow Visual Task Boards. A lot of our people are building a board off the Task table so they can get all tickets at once. They want the lanes to correspond to the State, but there are ma...
Hi!I developed a workflow with automatic approval for registration requests for people with an email domain compatible with their account's domains. It works well, but the role attribution messages ("Added role {0} for {1}") show on the CSM portal an...
