Looking at usage of variables and variable sets as part of building catalog items, has anyone who has experience of using these come up with a sensible strategy of usage? We currently have over 8,000 individual variables and over 50 Variable sets. Ou...
Hi All,We are implementing FSM from scratch in our environment, so i have installed the plugins and I have created a test user with "wm_ext_manager" role in my client's environment, but when i am impersonating with this user i am not able to access s...
After impersonating a user when trying to disconnect it will not disconnect cleanly.After disconnecting the options are only to impersonate another user.
Hi Team, How to deactivate the ChangeUtilsSNC is an out-of-the-box (OOB) script include, and it is Read-Only. Regards,Abhilasha G T
Hi Team,I want to have the Caller name on the Caller Record Information card in the SOW interface , it is showing the " Requested for" so that it is consistent with the rest of the platform. under the caller , requested for user name is displaying , ...
Hello,I want to create a pop-up page for my flow designer. However, I am still unfamiliar to different action options. So, I was wondering how I can create it?
Hello, I have this script which works correctly with just one issue : after saving the record, changing the field's value doesn't change the choices anymore !! would you have a solution or an alternative approach ? than you function onChange(control...
Hi All,I am facing a issue where when i run my onchange client script with calling function from script include , but using getXMLAnswer i am finding this error in the consoleBut in the on change client script i am not using GlideAjax.getXMLWait plea...
Hello All,I am working on a CSM workspace, and in the right sidebar, we have a recommendations section. When I click on a recommendation for a case that has defined suggestions, it displays some text, that text is clickable and a hyperlink. Currently...
I have to add dropdown choices such as Add and Delete ,if we selects one of option it should display a contact creation form which is Service catalog item and same for Delete action.Please suggests me how can i redirect from dropdown selection to a c...
I am working on a workspace where I have created a custom table with one field. Field is a lookup number. What I wanted to achieve is, if a user enters a number and clicks the Lookup search button then my script would search for that number in contac...
I have a flow which will assign the approval group by the timezone.I have a created a action script and the timezone is coming from the user table. if the timezone is US i want to store the sysid of the approval group.So do you guys know how can i c...
Previously I created public form by record producer, and now I will create new public form by widget.I want to redirect previous form to new form. I think I need to take action on the record producer.What should I do specifically?
One of the user is @mention in the enhancement ticket but he didnt get emails notification, Even after notification preference(@mention activity stream is on) user is not having access related to enhancement.