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Resolved! Can I create a Work Order from a RITM/SCTASK Record?

Hi Team, Is there a way I can create a Work Order by clicking on the title Bar of a RITM or SCTASK and then clicking on it as an option? It would be similar to how it is with a Problem record like in the screenshot.Also I would like to take some of t...

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MRPack by Tera Contributor
  • 698 Views
  • 3 replies
  • 1 helpfuls

Resolved! SLA Reports - Linking task_sla and Case

I am trying to create a report that has a list of SLA's (task_sla) but as well data from the  Case table (sn_customerservice_case). Has anyone managed to add Accounts (not company) and link this with the Task number?

Manuel Gomes by Tera Contributor
  • 2072 Views
  • 3 replies
  • 1 helpfuls

Mid Server Issue

Hey Community! I have an issue in one of our clients in which we are working. Mid server status is up and everything is ok but when we try to update some data to test the integrations behind we find the following error: "Cannot invoke "java.util.Map....

Resolved! Configuring Sender Email Addresses Based on Case data in ServiceNow

I am using the Case Management module in ServiceNow, and I heavily rely on the email functionality. I use multiple email templates and different sender email addresses depending on the type of case I am working on.Here’s the functionality I want to a...

pewmen by Tera Expert
  • 561 Views
  • 1 replies
  • 1 helpfuls

CSA question

An administrator creates “customer_table_admin” and “customer_table_user” roles for the newly created "Customer Table”. Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?A. cus...

Salomao_ by Tera Contributor
  • 1831 Views
  • 4 replies
  • 1 helpfuls

Resolved! How can I save my form data to backend database.

I have a string-type field in a form that stores the names of all the empty fields within that form. The names of these empty fields are captured using a client script, which makes the field data visible only on the frontend. However, I would like to...

abhaysingh98 by Tera Contributor
  • 1049 Views
  • 6 replies
  • 1 helpfuls

Additionnal Comments & Worknotes - How to manage HTML options

Hello ! Related to this post : https://www.servicenow.com/community/developer-forum/additional-comments-how-to-turn-it-into-an-html-input-box/m-p/1964730I've been trying to manage the HTML options for the Additionnal Comments & the Worknote fields.To...

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TitouanO by Tera Contributor
  • 771 Views
  • 5 replies
  • 0 helpfuls

Resolved! Dynamic Filter Option Help

Hi, Hoping that someone can help here. I am currently trying to build a dynamic Filter option that will allow me to create a list for configurable workspace that will display all cases where the product field is managed by a specific group The simpli...

Resolved! Agent assist search for articles in specific knowledge base

Can agent assist be configured to search within a specific knowledge base rather than all articles? I added the knowledge base sys_id as a condition in the Resource configuration, but agent assist appears to disregard this setup.

gmihajlov by Tera Guru
  • 1419 Views
  • 3 replies
  • 0 helpfuls

Client side UI action is not working in CSM Workspace

Hi, I am facing an issue with UI action in workspace. I have created a custom UI action where client validation is also happening(Making a field Mandatory to fill). This UI action is working fine in Native UI but not working in Workspace. I am able t...

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Vaishnavi38 by Tera Contributor
  • 398 Views
  • 1 replies
  • 0 helpfuls

How to get demo data after installing plugin ??

I am not getting load demo data when i am trying to install a plugin so i thought default it will come but haven't later tried to get the data following googling but failed.tried with another instance there also when i am trying to install plugin loa...