How do you add an attachment in the Additional comments field? Is this an option? What other ways can you reply with an attachment besides using the email response option?

Elaine Bucci
Tera Contributor

We want to send attachments using the Additional Comments field

1 ACCEPTED SOLUTION

Musab Rasheed
Tera Sage
Tera Sage

Hi @Elaine Bucci ,

Please go through below links. Mark my answer as correct in case that helps.

https://community.servicenow.com/community?id=community_question&sys_id=2b6a9770db0623c05d782183ca96190f

https://community.servicenow.com/community?id=community_question&sys_id=6d2d43a9db9cdbc01dcaf3231f961988

Please hit like and mark my response as correct if that helps
Regards,
Musab

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2 REPLIES 2

Musab Rasheed
Tera Sage
Tera Sage

Hi @Elaine Bucci ,

Please go through below links. Mark my answer as correct in case that helps.

https://community.servicenow.com/community?id=community_question&sys_id=2b6a9770db0623c05d782183ca96190f

https://community.servicenow.com/community?id=community_question&sys_id=6d2d43a9db9cdbc01dcaf3231f961988

Please hit like and mark my response as correct if that helps
Regards,
Musab

Elaine Bucci
Tera Contributor

Thank you --super helpful!!!