How to add Similarity Solution Definition model to be visible on CSM Workspace for agents

[Daniel R2]

Hi, 

We have recently configured a Similarity Solution Definition through Predictive Intelligence. We have configured this correctly and the model has been trained and we can see the similarity examples in the backend. The model we have created is similar to the OOTB similarity solution defintion called 'Recommended Resolved Cases'.

How do we now add our model we configured to the CSM/FSM Workspace - meaning if an agent is working on the case, they can go to the sidebar and see the similar resolved cases?

It mentions on this product documentation it can be done under "Using the feature in Agent Workspace and in the platform interface" - https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se... 

however does not advise how It can be configured? 

It even shows it as a screenshot on this product documentation under agent assist which is what we are aiming for, however still doesnt advise how to add it to agent assist - https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...