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03-09-2020 04:50 AM
Hi,
I have created a string field WOT number in the cmdb_ci_storage_device form and I have brought the related list storage device in the work order task, When I click on new in the storage device related list of the work order task form, the current number of the work order task must be populated in the WOT number field which is available in cmdb_ci_storage_device form. How can I do this?
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Field Service Management
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03-09-2020 07:03 AM
Hi Vivek,
I would recommend using a reference field instead of string field; in that way the relationship would come automatically and the parent field would be set automatically
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-09-2020 05:04 AM
Hi Vivek,
That should happen out of the box since you have parent and child relationship via the reference field.
you need to chose and add the related list that comes automatically to the form. can you check the form layout of the wm_task table
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
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03-09-2020 06:32 AM
Hi @Ankur Bawiskar,
Sorry I have changed the custom WOT number field to a string field now. How do I auto-populate the original number of the work order task to that custom field.
Thanks
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03-09-2020 07:03 AM
Hi Vivek,
I would recommend using a reference field instead of string field; in that way the relationship would come automatically and the parent field would be set automatically
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-09-2020 07:24 AM