How to block CMDB Workspace

Tona26 · ‎06-19-2025

Hi everyone!

Our agents uses ITIL role for their activities at the CSM Workspace but, we need to block them the access to all related to CMDB.

I've created some ACL blocking cmdb tables (cmdb_ci_server and so...) but they can still see the CMDB workspace and access to it.

I do also created an ACL trying to block the cmdb workspace but it didn't work
Type: ux_route

Operation: read

Decision Type: Deny Unless

*Name: now.cmdb.*

Condition-> Role is -> u_ITIL_CMDB

I created the u_ITIL_CMDB role for this test and no I didn't added to the testing group

Any thoughts?

Regards,

Marcos

Chaitanya ILCR · ‎06-19-2025

OOB there is a ACL on cmdb workspace home page

deactivate it and

keep your now.cmdb.* acl

also better remove it form the workspaces list

delete highlighted record

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Chaitanya ILCR · ‎06-19-2025