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10-03-2019 12:17 PM
I have installed 'Customer Service Management' plugin in my dev environment. We are trying to bypass the SSO when logging in to CSM portal 'instance.com/csm' , it always takes us through SSO. From other community articles, I came across a solution to update Additional options on the widget instance ‘login-modal-customerservice’ to add "bypass_sso":"true" . I updated the widget instance but still no luck. When logging in to the CSM portal, I am still routed through SSO. Please let me know if I am missing any other configuration. Any help on this is appreciated. Thank you!
Solved! Go to Solution.
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Customer Service Management
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10-15-2019 04:30 PM
Hello,
ServicNow HI support has proposed a solution. I had to make $sp page public so that when user launches /csm page he will be presented with login page.
Thanks!
Raj
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07-27-2021 01:14 AM
Hello
I am facing the same issue, anyways did you make it work?
Thanks
Dhianan
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12-07-2023 10:24 PM
Facing the same problem. Was this resolved?
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01-31-2024 12:10 PM
I need help with this topic
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06-17-2024 10:45 PM
Still having this issue despite following these KB:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748198
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719767
Is raising a ticket to HI support the only way to fix this?
