How to bypass SSO on Customer Service Portal ?

[rajendravunnam]

I have installed 'Customer Service Management'  plugin in my dev environment. We are trying to bypass the SSO when logging in to CSM portal 'instance.com/csm' , it always takes us through SSO. From other community articles, I came across a solution to update Additional options on the widget instance ‘login-modal-customerservice’ to add "bypass_sso":"true" . I updated the widget instance but still no luck. When logging in to the CSM portal, I am still routed through SSO. Please let me know if I am missing any other configuration. Any help on this is appreciated. Thank you!

[Michael Ritchie]

Using the side_door.do is the typical approach.  Once logged in your can navigate to the csm portal:

https://docs.servicenow.com/bundle/newyork-platform-administration/page/integrate/single-sign-on/tas...

[parag-mone]

Hello,

Please take a look at the knowledge article "KB0748198 - How to bypass SSO login in the CSM portal" on the HI Portal for detailed instructions.

Thanks,

Parag Mone

[rajendravunnam · Accepted solution]

Hello,

ServicNow HI support has proposed a solution. I had to make $sp page public so that when user launches /csm page he will be presented with login page.

Thanks!

Raj

[mandle]

1. $sp is public via sys_public record.
2. Followed instructions in this HI KB article https://hi.service-now.com/kb_view.do?sysparm_article=KB0748198
3. I also followed the instructions in this HI KB article https://hi.service-now.com/kb_view.do?sysparm_article=KB0719767

When clicking "Login" link in header of OOB CSM Header widget used by /csm portal I'm redirected to Azure SSO.

What did I miss?