How to change the table from sn_customerservice_case to custom table while creating a request

[Samiksha2]

Hi All,

We have created two tables extended from Case table.

1. External

2. Internal

So when we are submitting any request(variables are requested for- reference to Customer table and account - referencing to Account table) from the CSM portal a new case is creating along with Request in the case table. We want to create Case in in External table.

Where to check that? I didn't find any BR or script.

Please help in this.

Thanks,

Samiksha

[simransagar]

Hi @Samiksha2 , Can you please share the solution if you found any?