How to close related interaction of a case , when the case is closed ?

[Anshika Bhatna1]

I've created a case from interaction but when i close the case the interaction doesn't close. 

[Bhuvan · Accepted solution]

@Anshika Bhatna1 

You can use below option to close the interaction when a case is closed,

https://www.servicenow.com/community/itsm-forum/interaction-to-be-automatically-closed-when-it-gets-...

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

[RaghavSh]

You need to write an after update BR on case table and get the related interaction from interaction related records and update it accordingly.

for reference : https://www.servicenow.com/community/itsm-forum/interaction-to-be-automatically-closed-when-it-gets-... 

[Bhuvan]

@Anshika Bhatna1 

Below is for your reference,

Create a sample interaction and create a case from the interaction. When you close the case, interaction is automatically set to Closed Complete

If this helped to answer your query, please mark it as helpful & accept the solution. 

Thanks,

Bhuvan