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08-20-2025 10:04 AM
I've created a case from interaction but when i close the case the interaction doesn't close.
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08-20-2025 10:19 AM
You can use below option to close the interaction when a case is closed,
If this helped to answer your query, please accept the solution and close the thread.
Thanks,
Bhuvan
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08-20-2025 10:19 AM
You can use below option to close the interaction when a case is closed,
If this helped to answer your query, please accept the solution and close the thread.
Thanks,
Bhuvan
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08-20-2025 10:38 AM
You need to write an after update BR on case table and get the related interaction from interaction related records and update it accordingly.
for reference : https://www.servicenow.com/community/itsm-forum/interaction-to-be-automatically-closed-when-it-gets-...
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08-20-2025 10:53 AM
Below is for your reference,
Create a sample interaction and create a case from the interaction. When you close the case, interaction is automatically set to Closed Complete
If this helped to answer your query, please mark it as helpful & accept the solution.
Thanks,
Bhuvan