How to convert case to incident?

[krishnachowdary]

Hi Team,

Could you please provide the solution for below quetion.

Q) How to convert case to incident and case to change ?

Could you Please provide me the solution for the above question step by step.

Thanks in advance.

Regards,

Krish M. 

[Dhananjay Pawar]

Hi,

Can you elaborate more on this?

Thanks,

Dhananjay.

[Willem]

You can create an UI Action as follows:

var gr = new GlideRecord('sn_customerservice_case');
gr.short_description = current.short_description;
gr.description = current.description;
var customerservicecase= gr.insert();

GlideSysAttachment.copy('incident', current.sys_id, 'sn_customerservice_case', customerservicecase); //copies attachment if any can be commented if required.

current.u_incident= customerservicecase;////Considering there is a custom Incident field on customer service form that copies the sys_id of incident.
current.update();

action.setRedirectURL(gr);

https://community.servicenow.com/community?id=community_question&sys_id=4e87fde21b1bb700ada243f6fe4b...

[sriram35]

Hi Krish,

1. Open any case in your Instance.

2. Right-click on the form. Then we have an option called Create Incident and Create Normal and Standard Change.

If you Click create Incident then it will create a new Incident and case number will update on the Activity Stream.

In the same way, you can create a change request also.

Hope this helps!

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Sriram

[sriram35]

Hi Krishna,

Hope you are doing good.

Let me know if that answered your question.

If so, please mark an appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Thanks

Sriram