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Forum Posts

Hide/remove option

Hello! I have a variable set called "data_options" that has variable called "choice" which contains 7 choices. The variable set used by 3 service catalog item (A,B,C). We need to hide one of the options from the choice variable for catalog item "A". ...

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sparkles by Tera Contributor
  • 1091 Views
  • 8 replies
  • 0 helpfuls

Changing Color of Case Number in Workspace

I want to have my Case Number change color based on Business Elapsed Time. Lets suppose if the business elapsed time is >75% the Case Number should appear Red on the list view on Workspace.I tried using Field Styles but it is not working on Workspace...

TOXIC STORM by Tera Contributor
  • 555 Views
  • 3 replies
  • 0 helpfuls

Need to setup a schedule for SLA

HI Community, How can we setup the schedule from mon (2am) to sat (2am).I need to run the sla from monday 2am till sat 2am no stopping in-between hours.Is it possible to do so? Thanks in Advance

suuriyas by Tera Contributor
  • 1158 Views
  • 3 replies
  • 0 helpfuls

OpenFrame API openCustomURL

Hi community,     When i use openFrameAPI.openCustomURL('/now/cwf/agent/home') to open CSM workspace, i meet a problem.When i run openFrameAPI.openCustomURL('/now/cwf/agent/home') out of CSM workspace, i can open CSM workspace successfully, but when ...

norman qiu by Tera Contributor
  • 585 Views
  • 2 replies
  • 0 helpfuls

Contacts vs Consumers

Hello everyone in the community! This is my first post.   I would like to know about the CSM data model. In B2C, we use the Consumer table (used for raising cases) and the Consumer User table (used for logging in to the portal). On the other hand, in...

Ticket Configuration Cases - CSM

Hi,There was a requirement to add Additional fields in the standard ticket page like Description, Contact along with the fields visible. I configured those additional fields using Standard ticket configuration for case table in the info fields. But t...

nelson_08 by Tera Contributor
  • 464 Views
  • 2 replies
  • 0 helpfuls