how to call script include in business rules what types will be used after before async or display ?
how to call script include in business rules and which types will be used after before async or display ?
Forum Posts
CSM - Need an explanation for Product inventory, CI and Install base item
Hello All,I need help to understand how this product inventory works and how it will be helpful to customers. Please explain in detail the total structure of inventory like Product inventory, CI and Install base item. How we are using product offerin...
Historical Data SLA Manual Calculations
Hello Everyone,I’m currently working on a data migration activity where we need to calculate SLA/OLA manually, rather than creating SLA definitions.I have a few queries regarding this process:Where should we store the SLA breach status manually?For e...
DE_Duplication remaining in PENDING State after remediation
Hi team,I have some de_duplication tasks that are remaining in PENDING State after the remediation.Can someone help to handle this issue ? THanks
How to open a case in new case view from list action assignment in workspace
Hi,Have a requirement to create a list action assignment " create case " in csm workspace and if I click on it it should open the new case record form ..I have updated the payload with view details but for some reason it is not opening in the correct...
Resolved! Translation of ${catalog_item.name} in the notification subject field
I am making a notification to the user and in the subject there is the name of the Record Producer in English, I am using ${catalog_item.name} and I wanted the name of the Record Producer to appear in Portuguese, how do I do this?
Resolved! How to put dynamic URL with dynamic text in a notification
Hello Folks, I want to put a dynamic hyperlink with the dynamic text in notification. Below is an example: Table: announcement fields: details_url, details_link_text (URL given in the field) var URL = current.details_url; (normal text) var link = cur...
At the release list screen of the workspace, but the Domain changed. What is the reason？
An Actual Times Details data was added to the release list screen of the workspace, but the Domain changed. What is the reason1.The domain of the current case is AAA. 2.After creating Actual times details, the domain changed to ABC, and the current l...
Is it possible to edit "playbook record generator" after completion?
Hi Team, I have the scenario to edit the playbook record generator once it is completed in the playbook activity, Can we make that possible since that is intended to use for record generation, can I get any suggestions? Activity Name - Select transac...
Resolved! SLA Creation using Incidents and OOB SN
I created a new Incident, made sure the Priority was 3 and assigned the Incident to an Assignment Group. I was expecting the SLA - Priority 3 response (4 hours) to be applied to the Incident when I submitted it. Instead the SLA - Priority 3 resoluti...
create a monthly or annually report with timecard table in the place of weekly reports
how should I create a yearly or quarterly reports on timecard table in the place of weekly
sales and order management(SOM)
In Field Service Management Workspace, while modifying the order, after modification when order is submitted, while in the modification order the modified product is being shown but order is not getting updated in product inventory or in product char...
Is it impossible for requesters to view announcements on the portal other than “banners” and “widget
Referring to the following document, I created a tabbed list and set “Announcements” table to it.However, customers under the account are not able to view it; I added the “sn_customerservice.customer” role to the ACL “announcement”, but they cannot s...
Portal view issue
If Vendor account option is not ticked for selected user, do not allow form to be submitted and redirect user to the admin form https:xyz.com form. I need to do this on service portal; can anyone please suggest the steps to achieve this.
Resolved! Every time the administrator opens the portal, an error is displayed.
Whenever the administrator opens the portal, the following error message appears.I am currently investigating, but if anyone knows how to resolve this, please let me know.I have confirmed that it does not appear in the requester.