How to copy all theRITM variable to Case[sn_customerservice_case] table.

[Para5]

Hello All,
We have one requirement,

When customer submit catalog item request from CSM portal, one case, RITM, Request has been generated. We need to populate the all variable from RITM to Case form.

Could you please guide us to achieve above requirement.
@Ankur Bawiskar    @Dr Atul G- LNG , @James Chun @Community Alums @Sandeep Rajput @Community Alums 
Thanks.

  

[Dr Atul G- LNG]

Hi @Para5 

Did you check the variable editor ? it is OOTB.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

[Ankur Bawiskar]

@Para5 

is the Case having RITM as it's parent?

why to show the same information on Case form again if they can visit RITM form.

where on case form you wish to populate that? In short description field of case form?

[Para5]

Hello @Ankur Bawiskar thank you for your response.

1] is the Case having RITM as it's parent?
--> No, but there is relation. Case is a parent of Request.

3] where on case form you wish to populate that? In short description field of case form?
--> No, We need to add one new section on the form and in that section we need to disply the variables same as RITM.

Thank you