How to disable pop up for email

[Research]

Hi

How to disable incident popup when state is onhold and on hold reason is awaiting caller 
comments is madatory this is fine 
along with comments email is also populating I want to hide email

when state is in progress its fine:

when state is on hold - reason awaiting caller 
I want to disable below compose email

please guide me steps

Thanks 
Srikanth

[Ankur Bawiskar]

@Research 

this link has solution

Service Operations Workspace – How to hide the “Email” section in Compose pane? 

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[Ankur Bawiskar]

@Research 

Hope you are doing good.

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