How to Display error message on Request Item

[maheshch18]

Hi Team,

How to display an error message on the Request Item table, when a user closes the request item without completing the catalog task (Sc task).

I have tired the before update business rule with below code:

var gr = new GlideRecord("sc_task");
gr.addQuery("request_item", current.sys_id);
gr.query();
while (gr.next()) {
if (gr.active == true) {
gs.addErrorMessage("Please close all Sc Tasks and then close RITM");
current.state=8;
current.setAbortAction(true);

It's working fine, but the error message is displayed on both the requested item and catalog task also.

Regards,

Mahesh

[Karishma Dubey]

Hey @maheshch18 

What are your BR conditions? Below code is working fine for me.

BR table = sc_req_item

[maheshch18]

Hi Karishma,

It's working fine for me, But When I am trying the closing the catalog task displayed an error message like below:

Regards,

Mahesh

[Peter Bodelier]

Hi @maheshch18,

Since you want to prevent the Requested Item from Closing, it does not make sense to trigger the Business Rule on the sc_task table. 

Create the BR on the sc_req_item table instead.

Condition: State [IS ONE OF] [Closed Complete/Closed Incomplete/Closed Skipped]

var gr = new GlideRecord("sc_task");
gr.addActiveQuery();
gr.addQuery("request_item", current.getUniqueValue());
gr.setLimit(1);
gr.query();
if(gr.hasNext()) {
	gs.addErrorMessage("Please close all tasks before closing the Requested Item");
	current.setAbortAction(true);
}