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Resolved! Cannot change CASE state from New to Open

I have a requisite when a Case is initiated as Request to change the state automatically to Open. The problem is, I cannot update the state (even through Business Rule) until I set an 'Assigned to' user. I'm trying to search for this rule to deactiva...

Special handling Notes for Reference Field on case

Experts, I am trying to show special handling notes created for a 'Parent Account' on a child account case . I am automating the creation of special handling notes for parent accounts and I wanted to show these notes on all cases created on child acc...

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Ram117 by Kilo Sage
  • 606 Views
  • 1 replies
  • 0 helpfuls

Hide Action On Selected rows

Hi, How can I hide or remove or translate elements on  this Action On Selected rows from a specific table as shown below? Regards,  

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Huodil by Tera Contributor
  • 1697 Views
  • 6 replies
  • 2 helpfuls

Resolved! Single case type selector not showing case type

HI, I'm configuring the case type selector on interaction. I've set the properties to select the single case type selector when creating a case from an interaction, but it is not showing any case type to select: I configured a record in manage case t...

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Resolved! Ui action mail

Hello! I have a ui action that I am trying to change its name to Email only and when I change the name it does not update me, can you help?  

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create a button called Save closed

Hello! I'm trying to create a button called Save closed that will appear at the top of the incident form and as soon as it is clicked it saves and closes to the list of incidents I did through a UI action but it doesn't work I mean I see the button b...

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Resolved! ITSM

Hi All , I have a requirement to hide the records based on the assignment group and i have assignment group " A " and  if the user is part of that group  he has to see the only the tickets assigned to that group ( A) and if the user is part of any an...

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sushma9 by Tera Contributor
  • 380 Views
  • 2 replies
  • 1 helpfuls

button called Save closed

Hello! I'm trying to create a button called Save closed that will appear at the top of the incident form and as soon as you click on it it saves and closes to the list of incidents I did via UI action but it doesn't work I would appreciate correction...

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Inbound Email Action

when customer send email to ServiceNow in that email service id is there that service id is set in case form service id field .Service id is reference of install base item table . how to achieve using inbound Action in ServiceNow