Hello I have created a Related List which shows all incidents with the same caller in the Incident Table. The list also works properly. Is it possible to set a filter so that the active Incident in which you are working is not displayed in the Relate...
Hi,can anyone guide me, that how can we add tool tips on report widgets in performance analytics dashboard Thanks,Jyothi.
Hello everybody, Context : I need help with the SSO. The project is about the implementation of the CSM portal, SSO is enabled on the client instance. There are 2 types of users. - Internal with the SSO login - External via the login page (snc_ex...
Does anyone know if I can give someone a specific role/Permission that will give them access to Create/Update/Read Email notifications, without giving them access to anything else. We have looked in the product documentation and it seems to say that...
Hi Community, I'm new to the ServiceNow product and this community and hope someone can help me with the following. Is it possible to answer case 1 for an end-user/customer with service@domainA.com and for case 2 we use service@domainB.com? I looked ...
Hi Team, On sending data from script include using JSON.stringify(arr),we are getting message as [{}] ,we are only sending single value for a scenario. But when we print the value before JSON.stringify , we do get the proper message in gs.info() as ...
Can anyone advise where the OOTB initial response message when clicking on Live Chat in teh CSM portal is set up. I have been through every single message that is OOTB in the Virtual Agent Designer (I may be in the wrong place), however I can't find...
Hi,I want to display resolution code choices based on case category like 'issue', 'feature' etc.. Can someone help me to achieve it.
Hi, I need to update the "Assigned to" value of the Assessment instance table to whoever the WOT (Work order task/wm_task table) was reassigned to after it has been closed. Any tips on how can this be done? If this can be done via business rule, appr...
Hello Buddies, As you know guys nowadays communication plays a vital role in the business for the continuous updates on the issue or for its resolution. In order to make this communication an easy cake walk-through Case digest feature helps us to del...
Hi All,I'm trying to integrate the ServiceNow instance with the Salesforce sandbox. I was able to create an Oauth2.0 profile and connected to Salesforce sandbox. I was also able to pull the Account and Contact data from Salesforce through REST messag...
I am currently trying to call the table API as an external user with the roles snc_external, sn_customerservice.customer, sn_customerservice.customer_case_manager with the following curl command The following curl command is used to call the table AP...
Hi Community -- Our agents want us to remove work notes and comments from the left hand pane in the agent workspace view -- however -- the only way I could find to do that without removing them entirely from the form was via an OnLoad Client script ...
Hello, I'm trying to build a dynamic recipient list for targeted communications. The recipients are Account Contacts, so I have the Table set to customer_contacts, the User Field set to Sys ID, but I would like to set the conditions to match only th...
I'm in the process of configuring CSM Configurable Workspace, I need the case record form to be as similar to agent workspace. I have certain buttons that have been configured in Agent workspace and standard UI, How do I configure these pre-existing ...
