Email related issue
When customer send case though email if the customer send email allow domains that time only case is created otherwise case is not created and send notification to customer this is un authorized domain.
Forum Posts
Can an Customer/Account also be an Outsourcing Partner?
We have an Account (CSM) who is also our partner. Can an Account also be an Outsourcing Service Provider? thus the the Contact of the Account be an Outsourcing agent and provide service for itself?
CSM best practices
We are looking to begin implementation of CSM, are there any best practices to note (in general) as well as any impacts that may be had on an already implemented SNOW ITSM that it will work with (does it change ITSM at all)?
email related Issue
When customer send notification though email to ServiceNow only emails sent allow domains is domain is not proper email address. That time email case is not create and reply msg send to customer this unauthorized mail . How to do this please let me k...
Push Notifications for Now Mobile app to the approver when an approval is required
Hi all, We have a requirement to send a push notification to the approver when a case is created and if approval is triggered to that logged in approver.I have enabled all the required settings and also configured the push notification, push message ...
Resolved! How to make a caller VIP in ServiceNow
Anyone Please help
Can we to show outage information on customer service portal like we see in service portal?
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
System table where "Sharing settings" of a Report exist
"Sharing Reports" ServiceNow Doc details the "Share button on Configure tab, or click the Share button in the report header"Sharing Reports | ServiceNow Developers - does anyone know what system table actually holds the records where "Sharing settin...
Icon in reference Field does not open record. Workspace
'i' button in reference fields on the CSM Workspace do not work.
How to add attachments to respective cases in csm
hello,I have to move cases and attachments to Servicenow from other ticketing tool.Here how to add attachments to respective cases through import set or API? Can anyone help me with the steps.Thanks in advance..
Best practices for importing quality data
Best practices for importing quality data are: Choose 3 options:Import data on each instance separately Commit resources to ensure clean data Do not consider cleaning data after migration Plan custom solution building for risky dataTest quality of pr...
Catalog Item with date based on Business Days
Hello! Currently we have a catalog item that has a field "decommission date" that needs to be auto-populated based on 5 business days from the day of submission. What would be the best way of accomplishing this?Thank you!
Service Operations Workspace - Customize Record View
Hello, we are working on setting up the Service Operations Workspace. In our organization, we primarily use the SCTASK as the ticket with all the details, including additional comments to the user by adding the requested_item.additional_comments fiel...
Resolved! Plugins
Hi,Can someone help me with steps to install CSM application in PDI?
Double documents getting uploaded after submitting a case
Hi all,When I am submitting a case with attachments in it from a catalog those attachments are getting updated twice.can anyone guide me with this. Thanks.
