If a customer already has DEV. TEST & PROD environment that they are already using and are now looking to buy CSM licenses, can you install the CSM Plugins in DEV without those licenses being bought (even though they are for PROD only) or is there s...
I have one field in case form . Field name is" u_multiple_service_id_s", field type is string. whenever customer has sent multiple service IDs through email. How to put that values in that field.
Hi I have a list component in Ui builder, and I am triggering events to open new page when the reference link is clicked. I want to highlight the link which is clicked when the information pops up. Also, for tabs component I want to highlight or bold...
We have "Customer Information" variant in our instance and we have duplicated that variant and want to hide it for particular audiences-Below steps I have tried -1.Made sys_property - glide.ux.user_criteria_enabled to true2.Added the lower order to n...
Hey!I want to populate the conditions field in ServiceNow via script.Scenario - We have requirement to populate the data in Special Handling notes table via excel sheet ,For that I have created an import set , but I need to understand how we can popu...
when an incident/case is created why it will be in the new,open state is there any script, workflow running background let me know how to navigate and modify it please let me know if you have any updates
Hi, In AWA for CSM, if the agent is already working on a case and there is another case pops-up in his inbox. How the agent will know which case to work on first based on the criticality of case/issue. Help will be much appreciated Thanks
I have a record producer that creates a Complaint Case. When logged in to the CSP portal the contextual search results work. However, for unauthenticated users the search results do not show. I have made the record producer available to public (unaut...
External consumer is logging into our CSP portal, but when they click on the Chat icon, a blank screen comes up. Admin or ITIL roles will work but snc_external will not work. Any help would be appreciated.
Hello everyone, hope you're doing great!! I need to provide a template download (A single Excel spreadsheet file) with a widget within a record producer variable, how can i do that the simplest way possible?
Hello, We are looking into getting an assignment group created to give a 3rd party contractor access to work on REQ/RITM/SCTasks that are assigned to their group. I have created a role and an assignment group but looking for guidance and best practic...
Hi Team I am unable to add the Latest AQI score column in workspaceuib Under incident table Attached knowledgeThis is OOTB can any one help me with this please after moving and submit also its not reflecting Can any one help on this Thanks in advanc...
Hi All,Whenever a new case is created, the State is In new in the dev and test instance.whereas in prod the status is in open.Can anyone tell me why it is changing in the prod environment?
I created one field in case form that field name is "multiple service id" reference Table is Install base item. whenever customer has sent multiple service id s though Email , we need map that service ID s in case form multiple service ID field.
Hello, I am working in CSM workspace to add reference qualifier to location field which is dependent on account field. I see the location is not loading because the current.account is not recognized in workspace. I see this is working in Form View an...
