Hello all,
could you help me to find out why my inbox in AWS is always empty even when the Chat Setup in configured properly to AWS in my DEV instance?
I am also creating correct cases
But I always get notification to accept the chat only in the Connect.
Any idea? Am I missing something?
Thank you,
Jakub
Can you check what is the default Agent group present under your default chat queue?
OOB, Agent Chat Group is the default group to which chats are routed. You can add your service desk member in this group then impersonate as this user in Agent workspace In another incognito window impersonate as admin and then connect to support from your portal.
Can you check what is the default Agent group present under your default chat queue?
OOB, Agent Chat Group is the default group to which chats are routed. You can add your service desk member in this group then impersonate as this user in Agent workspace In another incognito window impersonate as admin and then connect to support from your portal.
Thank you very much A K ! That was that missing part I was missing 🙂
Now it works as I expected
Hi
On Agent Workspace, only one agent at a time can receive an incoming chat notification.
The option to accept the chat is only visible to one agent even though several Service Desk Agents are online (Status: Available)
Need to send chat notifications to all the agents who are all online(Available state) to accept the chat. Now the notifications triggered always to the same person.
find below chat notify:
need to notify all available agents like above screen shot.
