How to Edit a Link on the Service Portal

bwalls
Tera Expert

Hello ServiceNow Community - I'm trying to edit one of our links in one of our widgets on our Service Portal and I'm having the hardest time trying to locate where the link is to edit the URL.  I've tried going through the Service Portal Configuration module, but I seem to be missing something here.  Any ideas?

Attached is a screenshot of the widget of where the link resides that I'm trying to locate to change...

 

Thank you

1 ACCEPTED SOLUTION

Nice! Glad I could help 🙂


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5 REPLIES 5

Nitin_NOW
Tera Guru

Please go to the 'Service Portal Configuration' from your left navigation search where you see the below view.

find_real_file.png

Please click on "Designer' which opens a new window to select the portal landing page. In the search bar, type 'Service Portal' and select the below one.

find_real_file.png

On click of the Service Portal Index, it opens the edit/preview mode where you can find the widget name by just hover over on the one you are looking. Go back to service now view and open the widget name to find the code for edits. 

Let me know in case of any questions.

Please hit correct based on impact of response.

Thanks!

 

 

Hi Nitin - I tried this already and couldn't find the link to modify.  What I was looking for was "Widget Instances" as Allen A suggested and this is where I was able to find the link to edit.  Thank you for your reply.

Allen Andreas
Administrator
Administrator

Try searching for widget instances in your back-end navigation. From here, locate the record for that list. Click the record (not the name of the widget in the widget column) to open that specific one up. From here you can see the details you're looking for.


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Thanks Allen, this was exactly what I was looking for.  I was able to edit the link with the correct URL and all is working properly.  Thanks again!