How to enable Appointment booking option in service portal

[Rajesh78]

Hi,

I am trying to enable the appointment booking application in my development instance,  I enabled all the required plugins successfully without any issues. However, I'm not able to see the option for booking the appointment from the portal  as mentioned in the servicenow Wiki (https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/field-service-management/task/appointment-booking-book-appt-UI.html)

Plugin Installed:-
-----------------------
1.  Appointment Booking
2. Customer Service Portal
3. Consumer Service Portal

Could you please help me to understand what could be the issue or is anything missing to show this option in service portals.

[parag-mone]

Hello Rajesh,

After activating "Appointment Booking", you should be able to see out of box configuration defined for Field Service.

This Service Configuration is associated with the catalog item "Point-of-Sale Installation"

Please verify that above configuration is present in your instance. Login Navigate to Customer  Support Portal (https://<instance>/csm) and login as a customer contact. Click on "Get Help" -> "Customer Service" option.

You should be able to see "Point-of-Sale Installation" under "services

Thanks,

Parag Mone

[Rajesh78]

Hi Parag,

Thanks for the update... After install the plugin for Field service demo data. Now, I am able to see the out of box configuration defined for field service and also able to see options in the CSM portal. However, after submit the appointment request its trying redirect to some page but it failed to redirect and return as 404 page cannot be found.

https://myinstance.service-now.com/csm?id=fsm_ticket&table=wm_order&sys_id=409a4e6937551300a91c036973990efa&view=csp

Also, I am not able to find the above page "fsm_ticket" in my instance. So, let me know, if anything I need to do it or  any extra plugin to be installed

Your reply will be highly appreciated

[parag-mone]

Rajesh,

What is a current version of your instance. Please see if you are on Kingston and using "/csm" Customer Portal.

Thanks,

Parag

[Rajesh78]

Hi Parag,

I am using Kingston patch 3 and using /csm portal only. One thing, I am not able to find "fsm_ticket" portal page in my instance.

Regards,

N Rajesh