How to enable custom Incident list view for ITIL role users

[Research]

Hi

How to enable custom Incident list view for ITIL role users
I created custom list view for incident in service operation workspace I am able to view in admin role
not able to see in ITIL role

Not able to view Custom list Incident assigned to my groups for ITIL role user

Thanks



 

[Medi C · Accepted solution]

@Research 

Could you please
1- Go to the Service Operations Workspace click on the List you created "Incidents - Assigned to your groups"
2 - Click on your profile > Configure Page > List applicabilities

3 - Select the list you would like to edit, (If not listed, you need to create one as per my previous reply)
4 - in the "Applicability" Please select "SOW ITIL Audience" (If not listed, please create a new Audience record and set the roles accordingly)

Should my response be helpful, kindly mark it as correct and close the thread to facilitate future reference for others.

Best regards,
Medi

[Research]

Hi @Ankur Bawiskar  even after logout and login no Luck

Thanks

[Ankur Bawiskar]

@Research 

Go to the below table and check if it is restricted to certain users/role:

Type the below in filter navigator:

sys_ux_applicability_m2m.LIST – where lists are made available to selected audiences

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Research]

sys_ux_applicability_m2m.LIST 

[Ankur Bawiskar · Accepted solution]

@Research 

is there any record in that table for your list?

If yes then check what's the applicability (audience)

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Research]

I am not able to identify role could you please help out