How to make Group By cases in table API
Hi Everyone, How can we make group by cases in table API.
Forum Posts
Resolved! Agent Workspace, Compose section
I am currently setting up Agent Workspace. We have some custom tables that i would like to be able to use and view in the Agent workspace. I have set them up, so that the form is visable and works great in the left column, but i cant duplicate the ...
Resolved! Account Hierarchy
Hello Community!I would like to get some more information / insight about the Account Hierarchy in CSM. Example scenario:Account A has 2 children accounts; Account B and Account C. Contacts in Account B and Account C can only view their respective c...
403: External User Not Authorized | Virtual Agent
Hello team,I get this error:403: External user not authorized | Virtual Agentwho can help me here?
CSM Data View Only - Will that count as a license?
In the CSM modules, can I give view only access to specific internal users(employees) ? We have limited fulfiller (internal employees) licenses to take action on tasks. However other internal users could benefit a lot from just viewing the informatio...
How to make the Label in service portal red
Hi I have a label "Please Make attachment mandatory" and I need to display this text in red. Can anybody please let me know how I can achieve that
Reopen cases in CSM
Hi, Is there an option to re-open a closed case in Customer Service? Please let me know Thank you
Resolved! Location reference is not showing any hierarchy associated with Contact record
Hi, In the case form, I have a reference field contact.location trying to show the location of the contact but it doesn't show up. I could see the location record associated with the contact record in the cmn_location table. It looks like there is ...
want to view deafult both work notes and visible comments
i have two fields on case form work notes and visible comments which is journal fields when agent opens it showing only one fields on clicking on journal field only it is showing all. but my requirement was by default it should show both values. c...
Contact not able to edit Watchlist on Service Portal
Hello all I have created a custom Watchlist widget to add only Servicenow users to a Case Watchlist. As a system admin I can add all the users from Servicenow to any Case which works fine(See Screenshot). But When I impersonate a contact and in thei...
Resolved! Creating a case via inbound email action
Hi All, We have a requirement to create a case via inbound email action when from address matches user profile in user table. Use case is like when we send a mail from our outlook to xyz shared mail box, then that shared mailbox will forward that ema...
How to get encoded query display value
Hi Everyone, I want to get date time fields display values so how can i get it in encoded query . Example: opened on today opened_atONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()
How to give display message in case form using flow designer.
Hello Community; I created one flow designer. it is successfully run. But I want to show(alert/display) flow designer output in form form. So copy the code from code snippets in flow designer and then make a business rule. But this business rule not ...
How can I customize the ${NOTIF_UNSUB} macro?
Hello everyone,my first question here in the forum refers to the macro ${NOTIF_UNSUB} which is used in the mail template "Unsubscribe and Preferences".The template provides a hyperlink with a predefined mailto content like: mailto:xxx@xxx.de?subject=...
