Resolved! How to create a case on behalf of others
I need to know how a user can create a case on behalf of customers who are internal to organization
Forum Posts
Knowledge Search Properties - glide.knowman.search.instant_results
What does it mean when you enable Instant search for Knowledge in ServiceNow. I have found this: glide.knowman.search.instant_results, and the only thing the help says is 'Select the check box to enable instant search for search results. The default ...
Calling specific Email Client Template from UI Action
Hello all, I have 2 email templates created for sn_customerservice_case table and would like to call one of them from UI Action and for all other cases leave original reply-for-customer-service as a default. However, using OnClick emailClientOpen(gel...
Resolved! getting error message 'Unable to find UI Action with name 'create_incident' on table 'sn_customerservice_case' after paris to Rome upgrade
After Rome upgrade ,when I'm trying to create an incident from case or move the change request state in change table using UI action 'create_incident' or 'request approval' UI Action Button. I'm getting an error message "Unable to find UI Action with...
In UI action require roles not captured in Update set
i'm adding approver user role to approve UI action but those updating require roles is not capturing in update set. Note: I'm aware we can achieve same functionality by adding condition but i want to know how to move this require roles from insta...
Resolution Notes are disappearing on occasion on save prior to hitting close case.
Users are entering resolution code and resolution notes into the fields and saving their case. They then click the close case and very intermittently the resolution notes are being cleared out resulting in the error that it needs to be filled in bef...
Resolved! Created a survey for each cases after closed, but it's not send existing users after received 1 case
HI All, My issues was, I have created a survey for cases and put the trigger condition as well, once the case closed, opened user will get the survey. But the issue is, the same opened user did not get multiple surveys eg: Case CS000001 send ...
Resolved! Getting error "New Unique index skipped: Requested columns (colulmn name) on table (customer_account) contain duplicate values. You must remove duplicate values and then try again." while trying to set field to Unique.
Getting error "New Unique index skipped: Requested columns (colulmn name) on table (customer_account) contain duplicate values. You must remove duplicate values and then try again." while trying to set field to Unique. I checked the column on that t...
Resolved! How to glide through case table from current case record to check other records if they have same account in account field and active escalation field is empty or not in those?
Hi Team, How to glide through case table from current case record to check other case records if they have same account in account field and active escalation field is empty or not in those records and if active escalation field is empty in all cases...
Resolved! I need to add radio buttons how to do that?
I need to add radio buttons for below options how to do that? please help me on this. In request type for those 5 options I need to Update with radio buttons how can we do that? Regards, Meera.
URL becomes too long(beyond 10,000 characters) and gives HTTP error 400
Hello All, When few users including admins try to access the Contract details, their URL in the browser becomes too long beyond 10,000 characters and hence gives HTTP 400 error or a blank white screen. But this is only with a few users and not others...
AWA - Agent Capacity Calculation
Hi Team, How agent Capacity is calculated for Incident for the agents ?I could see Capacity is not decreasing even after resolving the assigned incidents to the agents. Please advise.Regards, Vignesh.
Resolved! Outbound REST message to Google Chat API returns an error
Hi All,I'm new to ServiceNow and I do not possess any knowledge of coding.I want to send an outbound REST message to Google Chat whenever a P1, P2, and P3 case is created. I have followed the document https://docs.servicenow.com/bundle/rome-serviceno...
How to download the HTML data into PDF format using Ui page
This is the ui page which i have created , when we are clicking on search we are getting some data populated, In the same way if we click on print the whole html page with data should save in one of ServiceNow table and page should download in PDF...
Resolved! Add Description and Short Description to Service Portal widget
I'm still learning the ropes with Service Portal, so I'm looking for a bit of help with this. I think it should be fairly simple. We need the Short Description and Description to show on a widget. Any help would be appreciated! Body HTML: <div ng-if=...
