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How to give display message in case form using flow designer.

Hello Community; I created one flow designer. it is successfully run. But I want to show(alert/display) flow designer output in form form. So copy the code from code snippets in flow designer and then make a business rule. But this business rule not ...

Harsha1 by Tera Contributor
  • 2726 Views
  • 3 replies
  • 2 helpfuls

How can I customize the ${NOTIF_UNSUB} macro?

Hello everyone,my first question here in the forum refers to the macro ${NOTIF_UNSUB} which is used in the mail template "Unsubscribe and Preferences".The template provides a hyperlink with a predefined mailto content like: mailto:xxx@xxx.de?subject=...

Resolved! How to hide empty variables on Approval form?

Hello Experts! I want to hide unanswered(Empty) variables on the approval from. I have few Service Requests where there are multiple variables created. mandatory ad non-mandatory. I want to hide variables which are not filled by the end user. If it's...

Flybook by Tera Expert
  • 1328 Views
  • 6 replies
  • 1 helpfuls

Jelly syntax for form input controls in UI page

I am creating custom UI page which have input form controls and onclick of submit the data should be stored in table. I have used basic html,css,bootstrap to create this form. 1) I have to display dynamic fields in dropdown from table so how to chang...

kanak by Kilo Contributor
  • 2521 Views
  • 1 replies
  • 0 helpfuls

Resolved! What specific roles can be given to a tester and what roles can be given to a developer to access the test management module?

In my understanding we can give the following roles to any user in order to access the test management module  admin, tm_test_manager, tm_tester, itil. But what specific roles should be given to a tester and what specific roles needs to be given to d...

Resolved! Users not able to view KB Articles

Hello team, I have have users getting this prompt when opening/viewing a KB article: "You do not have sufficient privileges to access this knowledge item".  This has error has just occurred.  Users have been able to open/view articles before however ...

Winnie P by Mega Sage
  • 1936 Views
  • 2 replies
  • 0 helpfuls

Resolved! Not able to install plugins?

Hi All! I want to install 1. Connect Support and Service Portal Integration2. Connect Support Manager's Dashboard3. Connect Support Routing I am not getting in the plugin list. How to do it? Can someone help me? Thank you in advance!

Resolved! OOB social media components.

which are the oob social media component ServiceNow support.for that is any plugin required?

marco16 by Kilo Contributor
  • 2501 Views
  • 4 replies
  • 3 helpfuls

User role

Please advise the purpose of actsub_user role. Does every servicenow user requires it?  Thanks Krishna

Krishna13 by Kilo Contributor
  • 2038 Views
  • 7 replies
  • 0 helpfuls

Resolved! Service Portal - Embedding fonts available without login in

When embedding fonts in Service Portals, I see a common approach is to either link to an external source, such as Google Fonts. But if the font isn't available on Google Fonts, one can use attachments and link it to the sys_id of that attachment.  @f...

Vegard S by Kilo Sage
  • 2883 Views
  • 2 replies
  • 7 helpfuls

Resolved! Understand UI action conditions.

Hi Team, Can someone please help me to understand the below conditions of UI action. current.canCreate() && !RP.getListControl().isOmitNewButton() && RP.isRelatedList() && !RP.isManyToMany() Regards, Alok sahu

Alok21 by Giga Expert
  • 3316 Views
  • 2 replies
  • 8 helpfuls

Parsing complex JSON in script

Hi, I have to read a complex JSON dynamically in my code which is a script being used in Virtual Agent. The JSON looks something like below: { "name": "Shreyoshi", "description": "My Name", "family": [ { "id": "1", "relationship": "Father", }, { "id"...

Shreyoshi1 by Giga Contributor
  • 1635 Views
  • 10 replies
  • 0 helpfuls

Resolved! HTML editor default font and size

Hello!How to change the default font and size in the HTML editor for new KB article? It is always Verdana - 8pt and I would like it by default Arial - 12pt Thanks

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Fabiann by Kilo Contributor
  • 3771 Views
  • 6 replies
  • 2 helpfuls