How to enable Related Cases list on Case form

[Karina Gaion]

Per documentation, the case form has a related list called ˜Related Cases (A list of cases created for the same account or contact). But I can't find this list when trying to enable it on my case form. 

Did I miss something? Any idea?

Thank you

[Jaspal Singh]

Hi Karina,

Considering you are trying configure it as below.

1. Right click form header

2. Configure

3. Related list & then moving it form Available to Selected section.

Actual functionality of Related list is to show related stuff but there may be cases when all you not be available.Some needs to be created from relationship table.  System Defintion >> Relationships & set it accordingly then.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Karina Gaion]

Hi Jaspal,

I tried it but the Related Cases is not available for selection

[Karina Gaion]

I tried it but the Related Cases is not available for seleciotn