How to report on incidents assigned to NOT ME?

Vera H_
Kilo Contributor

Hello,

I would like to show 2 reports to show on a dashboard:

1. Incidents assigned to me - that's an easy one 
2. Incidents assigned to all the others of my assignment group.

I was hoping there would be a NOT ME choice, but there is not. I don't want to add all the individual names, because that can change over time.

How would you filter the incidents to get this overview?

Thank you!
Vera

1 ACCEPTED SOLUTION

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi Vera,

please use the suggestion mentioned in the thread below:

https://community.servicenow.com/community?id=community_question&sys_id=759689e3dbc073c01cd8a345ca96...

There is no dynamic way.

find_real_file.png

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

View solution in original post

8 REPLIES 8

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi Vera,

please use the suggestion mentioned in the thread below:

https://community.servicenow.com/community?id=community_question&sys_id=759689e3dbc073c01cd8a345ca96...

There is no dynamic way.

find_real_file.png

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

Thank you. Sorry didn't see that thread.

Your screenshot is not complete, but I think I have figured it out:

Assigned to - Is not - Vera
AND
Assignment group - Is - My group

Sanket13
Kilo Guru
Hi Vera H,
 
Create script include to return all the incidents assigned to all the other members of my assignment group.
Call this script include from report.
 
Please mark it helpful/correct if it resolves your issue.
 
Thanks,
Sanket

 

Vera H_
Kilo Contributor

Thank you, unfortunately I don't know how to make scripts.