Resolved! How to answer Survey even not login
1. I want to answer Survey even not login Servicenow, I just public this but it's not work2. I want to display Survey Response on DashBoard
Forum Posts
Resolved! Automatically rename the attachment present in form record
I need way to rename an attachment when ever a new attachment is attached to form. can any one help me to acheive this?
Drop down filter on widget in Portal
Hey,Has anyone created a set of drop downs to filter a data table widget in service portal before?The OOTB filtering presents the user with too many choices. I need to define a set of choice list fields that the user can filter on like so:This is bas...
Approval Groups on a CI
We currently use the Change functionality and have one approval group attached to a CI, but we have had a requirement to add multiple approval groups to a CI. Then on the change we would need someone from each of the approval groups to approve. Is t...
Workspace widget not showing correct columns
Hi All, I am working on CSM Workspace. On the workspace homepage there is one Widget which is showing the data from a report. The report is a counter type of report showing the total count of task. When we click on the count of that widget it opens t...
How to auto-populate a related request field in case form
Hi allI want to populate the request field as shown below, similar to inc, chg and prb. However, this seems to be a little difficult as I have tried numerous ways to achieve this without success. I thought it would only require requestGr = caseGr.u_r...
Resolved! Inbound email action for users without 'itil' role
Hi.Have noticed that the 'Update Request Item' Inbound Email Action only appears to work if the user replying has the 'ITIL' role. Most of our Contacts only 'sn_customerservice.customer' obviously. How is this meant to work for these users? Thanks!
Link between Case & Request
Hi, I'm trying to find an easy way to display the link between a Case and a Request created from that CaseOn the list view from 'Cases' > 'All', you can display 'Incidents' (highlighted in the screenshot), but there appears to be no way of adding 'Re...
In Catalog Item, how to download a file in new browser window, by using link provided in Dscription
Hi Community, I have an excel file that is accessible over URL and I have to create a Catalog Item. When link provided in the Description of Catalog Item is clicked, the file should be downloaded in new window without being opened in the browser.Kind...
How to get a list of cases using the associated task sys_id?
I have been tasked to update all cases a specific user touched to use a different resolution code. The problem is this user never worked in the sn_customerservice_case table they only worked in the sn_customerservice_task table. I have been able to p...
Resolved! How I can check short description of new incident for a word and execute rule based on it?
Hey,How I can check short description of new incident for a word and execute rule based on it?
How can I find a persons group assignment?
Needed to reassign a INC to someone I do not know, to do so I need the group they are part of to find them.