How can Agent Assist only search a specific Knowledge Base

[xhensilahad]

Hi all,

I have set up Agent Assist for my SC_Task table.

How can I add the condition that for this table only, the Agent Assist only returns the result of a specific Knowledge Base?

Thank you

[Sujatha V M]

@xhensilahad Please refer the below article for reference, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813884

[xhensilahad]

Hi Sujatha,

This Article is not showing me how to limit the KB Articles result, which belong to a specific Knowledge Base.

My understanding from the documentation is that the Short Description is the only filter that can be used.

Thank you

[Sujatha V M]

@xhensilahad Navigate to Table Configuration [cxs_table_config]. Create a new record or check the existing record to update the filter as below with knowledge base. 

Accordingly modify the search context default as knowledge articles". 

[xhensilahad · Accepted solution]

I have found the solution:

In the 'Search Context', open the 'Resource Configuration' tab. Click on the link, and in the condition, click on the 'Condition' and add an encoded query value.