How to improve formatting of bulleted text on Knowledge article form on Servicenow?

Haripriya2
Kilo Contributor

‎09-25-2019 12:45 AM

Bulletted text does not have a proper indent so that as the paragraph word-wraps the second and subsequent lines of text line up under the bullet instead of under the first letter of the first line of text.  Need to give the Bullet style a proper indent to improve formatting.

Please find related screenshot as below:

 

find_real_file.png

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ChrisBurks
Mega Sage

‎09-25-2019 06:21 AM

For some reason or another the system default is to place some inline-styling on html lists. To correct the indentation you will need to click on the "<>" icon to get to the actual html markup. Remove the inline styling from the lists: "list-style-position: inside;" or if there is no other styles placed on it you can get rid of the whole thing: "style="list-style-position: inside;"

Note: In Edit mode the indentation will still look the same but when rendered (viewing the article) it will be correct