In a Work Order Task the agent can:
- Start Travel
- Start Work
- Complete
The actual duration is correctly populated but the time between Start Travel and Start Work is not being populated in "Actual Travel Duration". Should it be or do we right our own BR to do this.
Also ... a little design flaw, the agent usually comes home ... but the workflow stops while they are still at site ... would be useful to record the travel coming back the way too.
Or maybe this is why it isn't populated ...
