I am considering managing appointments in ServiceNow using the wu_appointment table. Specifically, I would like to know the best way to implement functionality that allows for managing individual appointments effectively.
At the moment, I am contemplating the following two approaches:
Using existing fields in the wu_appointment table
(though I am unsure if such fields are available for this purpose).
Creating an extended table based on the wu_appointment table to manage each appointment separately.
Which approach would be more suitable? Alternatively, is there any other method you would recommend?
I would greatly appreciate any insights, including considerations for actual operations and best practices for similar use cases.
