We have Create Case button in Account table. We allow user to create case from Account record by clicking on Create Case button which displays the Case Type Selector page that displays the record producers of all case types. When user selects any one record producer that has the account variable, it must auto populate the account from which Create Case was clicked. But it's not working. When we dont have any record producer and directly displays the sn_customerservice_case.do, it displays the account. How can we auto populate the account using record producer?
