How to provision the contact table

[HS7]

I would like to provision users from EntraID to ServiceNow.

In the standard functionality, the table to be provisioned is sys_user.

However, since this is an external user,

I would like to synchronize it with the contact table (customer_contact) as well.

Can this be achieved using business rules?

[Mark Manders · Accepted solution]

customer_contact is a child table of sys_user. The only difference is the 'class' field (User/Contact/Consumer). So if you update the sys_class_name to 'contact' for these users on the sys_user table, you will also see them in the customer_contact table (same record).