We would like to change the visibility of the CSM Portal depending on the user. However, we want the URL to be the same for all users.Is it possible to control the display of the CSM Portal logo/title according to the role of the user?logo・・・ServiceN...
How to set the number of rows in a multi row variable set using another variable as I have one variable named how_many_more_times and option choices are 0,1,2,3,4 and if I choose 1 i need to show one row in mrvs and if i choose 2 then i want to show ...
Hi Team, Can anyone help me here.when priority is P1 related to change field must be visible in CSM case form I have written an UI Policy on loadwhen priority is Critical 1Related to change field must appear.But it does not work at all.Can anyone ple...
Hello everyone,currently I'm trying to add our custom field u_kwp_transaction_number from the sn_customerservice_case table to the Zing search. For that case i created an application search source like described in this documentation. https://www.ser...
We recently set up data archiving in our ServiceNow instance and executed it once to archive old tickets. Now, we’d like to schedule this task to run monthly on a specific day, rather than having it run daily.Could someone please share guidance or be...
HiI want to hide the logo in the portal header for users with a specific role.All users use the same portal.How can I set this up?
ITSM integrates with Microsoft Teams and allows requesters to use Virtual Agents and portals within Teams. Could you please tell me if the same can be achieved with CSM?
I have set the default font and size for creating a Knowledge article to Arial 12 in both Article body and Restricted text. When choosing "Create an Article" or "Create New", the default font in the Article body and Restricted tex shows as Arial 12 ...
Hello,Today we have implemented several templates to apply (using toggle template bar) within our internal knoweldge bases.We would like to replace them by article templates.Do you know how to proceed?Thanks for your help.Regards
Hello everyone,we are considering creating lists based on the task table for our leadership teams.These lists are intended to serve purely as monitoring tools.During testing, we noticed that numeric values in the status field, for example, in cases a...
Can the header be modified for users with a particular role?
Hi ALL, I have a requirement to do a spike thatThis spike is to identify and document what has to be implemented in ServiceNow to bring that functionality into the Configurable Workspace Case/Incident forms. Please provide a document that contains al...
Hi everyone, Record Tab is missing in the CSM workspace Record Page, and i also see there is a related list component which has all the related list. Since the Tab is missing im unable to add my playbook here. Can anybody help me bringing this tab b...
Dear Community, We are working with a FinTech compnay who is running their CRM, CSM and FSM on Salesforce and we are in the process of replacing it with ServiceNow CSM & FSM. While from the product standpoint we have enabled customer on the feature s...
