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Questions regarding Dynamic Translation on Agent Chat

Hello Experts, I'm looking for someone with experience in Dynamic Translation on agent chat to answer some questions/issues I'm currently having with this functionality. I've recently configured the Dynamic Translation with our internal translation p...

Resolved! wrong link in approvals menu on self-service portal

On our self-service portal we introduced approvals on certain catalog items.The links in the approvals menu don't work wrong link from Approvals menu/csm?id=approval&table=sysapproval_approver&sys_id=fe7f303287b26a109dffa7950cbb351bapproval page/csm?...

How to create a Case from email in ServiceNow CSM?

Hi Community,I want to configure an Inbound Email Action to automatically create a Case in Customer Service Management (CSM) whenever a customer sends an email. My goal:When someone sends an email to a configured ServiceNow email address, it should c...

SahanaJ by Tera Contributor
  • 483 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to control the display of the portal header logo by role

HiI would like to control the display of the portal header logo by role.I want logo A to be displayed to users with role A, and logo B to be displayed to users with role B.Isn't the portal header a widget? If it was a widget, I think you could set it...

HS7 by Giga Guru
  • 883 Views
  • 12 replies
  • 2 helpfuls

Playbook option not available on Service Operation Workspace

Hi Team, We have upgraded plugin for Service Operation Workspace for ITSM Applications. from 5.0.2 to 6.1.7 for Xanadu version. But on Incident or Major Incident management record i can not see playbook option . Can someone suggest on same pls.Thanks...

Pooja P by Tera Contributor
  • 358 Views
  • 2 replies
  • 0 helpfuls

I need to close the PTASK based on some conditions

I need to implement the functionality to close the PTASK based on the fields of the form in Closure Tab Realted List to validate if Training date is past date, Change is in reviewed or closed state and then only close the PTASK.Please help me with th...

Customer visible reports

I’ve created a dashboard that includes all the necessary reports, but currently it’s only visible to internal employees. I’d like to make the same dashboard accessible to customers via the Service Portal. Any suggestions how to achieve this?

AnishG by Tera Contributor
  • 278 Views
  • 2 replies
  • 1 helpfuls

Knowledge base workflows

Hi Community, I am new to knowledge base created through incident. Can anyone please explain me the clear steps of each and every workflow used for knowledge base. And the process of each workflow . There are 4 workflows. So, how can it decide to run...

tulasi8 by Tera Contributor
  • 540 Views
  • 5 replies
  • 0 helpfuls

Resolved! Make Attachment Mandatory in incident form.

Hello Guys,    I have a task to perform ,    In incident form, attachment must be mandatory on submit.  If there is no attachment then a error msg ("Plz add an attachment").. This attachment should be stored in sys_attachment table after submittion. ...

Naveen87 by Tera Guru
  • 5213 Views
  • 15 replies
  • 10 helpfuls

Resolved! How to call an external API interface in ServiceNow?

I want to implement the following function by customizing a UI action button in ServiceNow. Then click this button to call an external API interface. How should it be implemented? It would be great if there was a demonstration example. The external A...

shiz by Tera Contributor
  • 532 Views
  • 2 replies
  • 2 helpfuls