How to request for a knowledge article ?

[bumineela balan]

Requirement:

As of now, we have a KB ID and short description in approval form.

To understand the kb article before approve/reject , i need to add the url of the kb article in the approval form.

Can someone help me , how to request for the kb article approval and how to add url of that kb article?

Thanks in advance!

[Community Alums]

Hi @bumineela balan ,

Until a Knowledge article gets published how are you suppose to get the Link/Url for the same?

Instead what You can use is  Notification which gets triggered for Approval to include.

Refer to this thread: https://community.servicenow.com/community?id=community_question&sys_id=28a84f21db5cdbc01dcaf3231f96...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[bumineela balan]

Hi ,

When i click on publish button, it does not going to approval and it is getting published .

How to make the article to have certain approvals before publishing.

[Shoaib Rathore]

Hi Bumineela,

You can change the Publish workflow from Instant Publish to Approval Publish for your Knowledge Base